Operations Manager at Questrade

Position: Growth Operations Manager at Questrade
Join Flexiti as a Growth Operations Manager, where you will oversee merchant success and training in a driven, hybrid work setting. Your leadership will shape effective strategies to enhance merchant experiences.

As Flexiti grows, you will be pivotal in managing the merchant lifecycle from activation to ongoing success. This position invites a collaborative leader, capable of developing innovative training solutions and optimizing Salesforce systems for streamlined processes. The ideal candidate will balance strategic vision with hands-on execution in a fast-evolving Fin Tech environment.

Key Responsibilities:

• Own and improve the merchant onboarding experience

• Revamp training strategies with interactive, modern tools

• Strategically manage Salesforce for workflow efficiency

• Create centralized SOPs for operational excellence

• Coach and develop a team focused on merchant enablement

Requirements:

• 5-8+ years in Sales Operations or Merchant Success

• History of creating impactful training programs

• Proficient with technology and AI-driven tools

• Client-focused with an emphasis on smooth process translation

• Experience managing legacy system transitions and workflow improvements

Lead transformative operations initiatives and ensure merchant satisfaction at Flexiti within Questrade.
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