Head of Digital Product, Tim Hortons

Job Profile Summary The Head of Digital Product is responsible for leading the product strategy, roadmap, prioritization, and product management discipline for Tim Hortons’ owned digital guest experiences across Mobile App, Web, Catering, and connected delivery experiences. This leader oversees a team of product managers aligned to core digital commerce and engagement capabilities – including ordering, loyalty, payments, and guest engagement – while partnering closely with Engineering, Design, Analytics, ML/Data, Restaurant Technology, Marketing, Operations, and Support teams to deliver scalable, modern, and high‑performing digital experiences.

This role will play a critical leadership role in evolving and elevating Product Management maturity across the organization – including strengthening product strategy, prioritization, discovery, requirements quality, experimentation practices, roadmap clarity, and cross‑functional operating models. The ideal candidate combines deep product management expertise, strong product operating discipline, technical fluency, and modern AI‑enabled product development practices. This role requires a leader who can create clarity across complex cross‑functional environments, establish strong Product Management standards, and drive measurable guest and business outcomes through disciplined prioritization, product discovery, and roadmap ownership.
Responsibilities Product Strategy & Roadmap Leadership Define and evolve the product vision, strategic roadmap, and prioritization framework across Tim Hortons’ owned digital experiences. Lead prioritization and product investment decisions across multiple product domains while balancing guest experience, business priorities, operational realities, and technical scalability. Translate guest insights, analytics, operational feedback, and market trends into clear product strategies and actionable roadmaps. Ensure digital product investments align to long‑term platform evolution and measurable business outcomes.

Own product discovery, problem definition, and solution shaping processes to ensure initiatives are clearly defined, validated, and prioritized before Engineering commitment. Establish clear product decision‑making frameworks, success metrics, and accountability models across the Product organization.
Product Management Excellence & Team Leadership Lead, coach, and develop a team of product managers aligned to digital commerce and engagement capabilities. Elevate Product Management maturity across the organization – including discovery practices, prioritization frameworks, roadmap management, experimentation, product readiness standards, and measurable outcome ownership. Build a high‑performing Product organization with clear accountability, customer obsession, and consistent Product Management standards. Create organizational clarity around Product ownership, prioritization, decision rights, tradeoffs, and cross‑functional alignment.
Cross‑Functional Product Leadership Partner closely with Engineering, Design, Analytics, ML/Data, Restaurant Technology, Marketing, Operations, and Support teams to deliver integrated guest experiences across digital and restaurant‑connected touchpoints. Drive alignment across complex cross‑functional initiatives while ensuring Product remains accountable for problem definition, prioritization, customer outcomes, and solution direction. Partner closely with Engineering and Design leaders to improve product development workflows, planning quality, requirements readiness, and cross‑functional execution effectiveness.

Ensure product decisions balance guest value, business impact, operational feasibility, scalability, and technical sustainability.
Modern Product Development & AI‑Enabled Practices Champion modern Product Management practices including experimentation, rapid iteration, AI‑assisted workflows, and data‑informed decision making. Continuously evaluate emerging AI tools, product workflows, and modern PM methodologies that improve product quality, prioritization effectiveness, team productivity, and speed to value. Partner with ML/Data teams to identify opportunities for…