Digital Product Operations Expert at TELUS

Lead product operational excellence at TELUS as a Digital Product Operations Expert. This full-time role in Toronto, ON, focuses on optimizing cross-functional teamwork and product development.

As the Product Operations Process Specialist, you will drive the implementation of standardized workflows and improve documentation practices. Successful candidates will have extensive experience in coaching teams to adopt new ways of working while ensuring alignment across stakeholders.

Key Responsibilities:

• Standardize product lifecycle processes into a cohesive framework

• Oversee and update the Product Taxonomy governance

• Translate operational processes into implementable workflows

• Develop documentation and training resources for teams

• Monitor process adoption and identify improvement areas

Requirements:

• 5+ years in a product-centric organization or consulting role

• Strong stakeholder management and communication skills

• Proficient in tools like Jira, Confluence, and Productboard

• Familiar with Agile methodologies and SDLC concepts

• Bachelor’s degree in related field or equivalent experience

Support TELUS in building a more efficient and streamlined product operation structure, making a significant impact across teams.
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