Senior Manager, Process Redesign & Modernization

Senior Manager, Process Redesign & Modernization

Requisition :

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Senior Manager, Process Redesign and Modernization, you will identify and lead continuous improvement initiatives across end-to-end processes by leveraging operational insights, root cause analysis, and performance metrics to drive measurable gains in efficiency, scalability, and client/employee experience. This role contributes to the overall success of Scotia Wealth Management (SWM) globally by ensuring specific individual goals, plans, and initiatives are executed & delivered in support of the team’s business strategies and objectives, ensuring all activities conducted are compliant with governing regulations, internal policies, and procedures.

• Identify and implement continuous improvement opportunities to streamline end-to-end processes, enhancing client and employee experiences
• Develop strategic recommendations and target-state designs by conducting research, analyzing data, challenging existing models, and presenting actionable insights
• Collaborate with businesses and control/support partners to identify and execute process improvements across key journeys
• Lead cross-functional teams to implement process enhancements, oversee project management documentation, communication, and training efforts
• Work across Business Lines to eliminate risks and barriers that may impact project success

• A University degree in Business, Finance, Economics, Operations Management, or a related discipline (MBA or relevant postgraduate education is an asset)
• 5+ years of relevant experience in financial services, wealth management, or banking operations, with exposure to large-scale transformation, process improvement, or strategic initiatives
• Deep knowledge of Scotia Wealth Management (SWM) or comparable wealth platforms, including advisory models, client segments, product offerings, and end-to-end client journeys (onboarding, account maintenance, trading, servicing, estates)
• Strong understanding of wealth management operating environments, including regulatory and compliance requirements (e.g., KYC, AML, suitability), risk frameworks, and governance practices
• Proven experience working within or alongside operations teams, front office (advisors), and control/support functions (Compliance, Risk, Technology), with a strong understanding of how these groups interact
• Hands-on experience with process design, re-engineering, or continuous improvement methodologies (e.g., Lean, Six Sigma, journey mapping, target operating model design)
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Visio), with a demonstrated ability to build data-driven analyses and dashboards (Excel), develop executive-ready presentations (PowerPoint), & create process maps and workflows (Visio)
• The ability to manage competing priorities in a fast-paced, matrixed financial services environment, balancing strategic initiatives with day-to-day operational demands
• Experience leading or supporting strategic initiatives within wealth or banking, including business case development, stakeholder alignment, and implementation execution
• Strong stakeholder management and influencing skills, with experience engaging senior leaders across wealth, operations, and technology to drive alignment and outcomes
• A proven ability to lead and mobilize cross-functional teams, ideally within complex, multi-business line environments
• Demonstrated ability to challenge legacy processes within financial services environments, bringing forward innovative, yet practical and compliant solutions
• Strong analytical and problem-solving skills, with experience leveraging operational data, client insights, and performance metrics to identify opportunities and drive decisions

Location(s):
Canada :
Ontario :
Toronto

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.