Consultant, Business Innovation

Toyota Canada Inc. (TCI) is seeking a strategic and forward-thinking Consultant, Business Innovation to help advance the Connected Retail Roadmap for Toyota and Lexus in Canada. This full‑time role is central to shaping the strategy and execution of the Digital Retailing Solution (DRS), driving innovation and enhancing functionality across digital and in‑dealership experiences.

• Strategic development and advancement of the Digital Retailing Solution (DRS) sales, ensuring alignment with business objectives and delivering a seamless customer experience across digital and in‑dealership channels.
• Collaborate with cross‑functional teams, dealer partners, and enterprise stakeholders to shape product strategy, define ROI, and drive innovation across the Toyota and Lexus networks.
• Own the DRS product pathway, maintain momentum, communicate progress, and ensure alignment with Business Innovation principles, timelines, and milestones.
• Provide governance and leadership across key forums, including the DRS Operating Committee and Dealer Task Force, facilitating productive engagement and capturing actionable insights.
• Lead stakeholder engagement to build understanding, collaboration, and confidence in the product direction.
• Facilitate workshops and discussions with Toyota/Lexus dealers, TCI, and TCCI to gather insights and refine product strategy.
• Run ideation sessions to propose new features and capabilities, presenting recommendations to leadership for approval.
• Stay deeply familiar with the product strategy, roadmap, timelines, and milestones; keep momentum and communicate progress, challenges, and roadblocks with project teams.
• Ensure the DRS product pathway aligns with Business Innovation vision, principles, and values; collaborate with other DRS product leads to share best practices and drive efficiency across products.
• Lead and coordinate committee meetings for the DRS Operating Committee in partnership with the Portfolio Manager, Technical Project Manager, and Business SME.
• Serve as lead for the Dealer Task Force, ensuring clear communication and capturing valuable insights through structured pre‑reads and focused meetings.
• Partner with the Technical PM to maintain transparent communication on DRS product progress, highlighting key challenges and roadblocks.
• Continuously assess DRS alignment with customer experience principles, conduct regular analyses to identify areas for improvement, and implement optimization strategies to enhance usability and overall performance.
• Act as liaison between dealerships, customers, and internal stakeholders to understand evolving needs and challenges, ensuring digital solutions remain effective in the automotive retail ecosystem.

• Bachelor’s degree in business, strategy, innovation management, engineering or a related field.
• Experience with retail innovation, retail strategic development, or related roles that have positively impacted the retail customer experience.
• Automotive retail experience (retail or zone) is an asset.
• Advanced strategic mindset with an entrepreneurial approach.
• Excellent oral and written communication skills, with the ability to convey complex ideas to diverse audiences through engaging storytelling.
• Extremely strong interpersonal skills, including the ability to interact with all levels of the enterprise and dealers, building trust and confidence toward specified outcomes.
• Advanced planning and organizational skills that support leading multiple projects concurrently and working collaboratively across groups to gain consensus.
• Deadline‑driven with an intimate understanding of responsibilities, timelines and requirements.
• Ability to travel occasionally (mainly within Canada or USA), if required.
• Bilingual (English and French) is an asset.

• Hybrid work environment.
• Teamwork, flexibility and respect.
• Professional growth and development programs.
• Continuous improvement focus.
• Competitive compensation package including bonus.
• Extended health care and dental benefits effective immediately.
• Company pension plan with additional employer contributions.
• Associate vehicle discount program.
• Reimbursement programs (tuition & fitness).
• Paid holiday shutdown and competitive paid time‑off benefits.
• Sabbatical leave program.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.