Manager, Credit Card Engagement & Retention

JOB DESCRIPTION

Location: Hybrid | Downtown, Toronto

Duration: 12 Months

Our client, a leading financial institution in Downtown Toronto, is looking for a Manager, Credit Card Engagement & Retention to promote a culture of accountability, transparency, and continuous improvement across work streams. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

• Support the Squad Lead by taking ownership of day-to-day coordination, allowing focus on cross-squad strategy, prioritization, and dependency management
• Proactively identify risks, bottlenecks, and execution gaps to ensure smooth delivery and maintain focus on strategic priorities

• Ensure the 3 core work streams (Marketing, Data & Analytics, Digital) operate as a coordinated unit, fostering alignment on priorities, timelines, and outcomes
• Break down functional silos by facilitating regular alignment forums, shared planning, and transparent communication

• Establish and maintain standardized marketing workback schedules, with clear guardrails tailored by campaign type
• Monitor adherence to timelines and proactively escalate risks to ensure on‑time, high‑quality delivery

• Lead end-to-end execution of initiatives involving Technology, Marketing, Risk, Operations, and Finance
• Coordinate deliverables, manage dependencies, and ensure alignment across all stakeholders

• Run structured business routines (e.g., stand‑ups, delivery checkpoints, stakeholder updates) to maintain momentum and visibility
• Track initiative progress, campaign readiness, and key performance indicators, surfacing insights and actions

• Partner with Marketing, Analytics, and Product teams to support the launch and optimization of targeted engagement campaigns
• Ensure operational readiness across eligibility, audience selection, and execution logistics

• Act as a central point of coordination across teams, ensuring clarity on roles, timelines, and deliverables
• Prepare clear, concise updates for leadership to support informed decision‑making

• Promote a culture of accountability, transparency, and continuous improvement across work streams
• Reinforce disciplined ways of working that support scalability and consistency

• 3+ years of experience in Marketing, Payments, Product Management, or related roles
• Previous experience as Squad Lead by taking ownership of day-to-day coordination, allowing focus on cross-squad strategy, prioritization, and dependency management
• Recent experience with Project management skills and worked on complex, cross-functional initiatives.
• Experience working in cross-functional teams within a matrixed organization

• Familiarity with Agile methodologies and squad-based delivery models
• Previous experience with the Banks and financial institutions with understanding of credit card products.

• Strong project management and organizational skills, with the ability to manage multiple priorities and timelines
• Proven ability to coordinate complex initiatives and align diverse stakeholders
• Excellent communication skills, with the ability to distill complex information into clear, actionable updates
• Strong problem-solving skills, with a proactive approach to identifying and resolving issues
• High attention to detail and commitment to execution excellence
• Ability to build relationships and influence without direct authority
• Solid analytical mindset, with the ability to track performance and translate insights into actions

• Bachelor’s Degree required

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $35/hr - $47/hr we seek applicants with a wide range of abilities, and we provide an accessible candidate experience.

We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.