Toronto CRM Specialist iGaming

Position: Toronto CRM Specialist for iGaming
Elevate your career as a CRM Specialist with BrightIT in Toronto, Ontario. This in-office role focuses on strategic customer engagement and retention within the thriving iGaming sector.

BrightIT is seeking a skilled CRM Specialist to lead initiatives in the Canadian market. You will develop personalized campaigns across various channels while optimizing the customer journey from onboarding to reactivation. Collaborating with cross-functional teams, you will ensure compliance with regulatory standards and deliver top-tier customer experiences.

Key Responsibilities:

• Develop localized CRM strategies for Canadian customers

• Own customer journeys across key engagement stages

• Plan, execute, and analyze performance metrics

• Collaborate with product, design, and data teams

• Track and report on key CRM KPIs for insights

Requirements:

• 3+ years of CRM experience in iGaming or digital entertainment

• Strong understanding of Ontario consumer behavior

• Hands-on with CRM platforms like Salesforce

• Solid skills in data analysis and A/B testing

• Proactive and self-motivated project management

Leverage your CRM expertise to drive results and enhance customer experiences in the vibrant iGaming landscape.
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