Operations Analyst MT>Align

Operations Analyst – Toronto

McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients across Canada and globally. With offices in Toronto, Montréal, Québec City, Calgary and Vancouver, we provide challenging and rewarding career opportunities. Recognized as a Top 100 Employer and a Best Diversity Employer for many years, our culture is guided by The McCarthy Way.

We are recruiting an Operations Analyst to join our Toronto office. The role involves supporting day‑to‑day operations for MT>

Align, managing intake, onboarding, training of contract lawyers, coordinating engagements, maintaining operational records, and assisting business development activities. The position is hybrid and fills an existing vacancy.

Salary Range: $61,500 – $72,000 annually (may vary based on knowledge, skills, and experience).

• Support day‑to‑day back and mid‑office operations for MT>
  
  Align, working closely with internal stakeholders and external technology vendors.
• Develop and maintain process workflows, documentation, trackers, reporting tools and databases to improve operational efficiency.
• Identify operational issues and escalations; ensure data integrity across systems.
• Support intake and onboarding of new contract lawyers, including interview coordination, data entry and provision of necessary documents and system access.
• Coordinate contract lawyer training sessions and provide support for MT>
  
  Align systems such as Click Time and Coupa.
• Prepare engagement documentation (MEFs, CAAs) and ensure contractors have all required information to commence engagements.
• Assist with business development materials, CRM and opportunity tracking, and marketing material preparation.
• Coordinate MT>
  
  Align community communications and quarterly community calls.
• Monitor financial processes: AP invoices, pre‑bills, collections and reporting of operational and financial metrics.
• Administer quality control activities including Net Promoter Score surveys.
• Support project administration for contracts, corporate due diligence and other client projects.

• Post‑secondary education in Business, Finance, Law, Administration or a related field.
• Minimum 2–3 years of experience supporting operations, project coordination or professional services teams.
• Experience managing multiple priorities and stakeholders in fast‑paced environments.
• Experience maintaining operational processes, databases or workflow documentation.
• Familiarity with legal or professional services settings is an asset.
• Technically proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and PDF editing. Knowledge of AI tools such as Copilot or Claude is an asset.
• Experience with project management, electronic document management (EDM) and client relationship management (CRM) systems is an asset.
• Strong customer‑service mindset and continuous improvement orientation.
• Excellent attention to detail, strong written communication, and high level of confidentiality.
• Excellent organizational and time‑management skills; able to work independently with minimal supervision.
• Problem‑solving skills and a proactive, can‑do attitude.

• Competitive salary, overtime and generous time off, including a volunteer day and a birthday day off.
• Professional development, growth opportunities and a culture encouraging two‑way feedback.
• Industry‑leading benefits: insurance, wellness and technology reimbursements.
• Commitment to equity, diversity, inclusion and community involvement.

McCarthy Tétrault is an equal‑opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation during the recruitment process.