Consultant; e en transformation des processus – opérations d’assurance collective

We are seeking a Process Transformation Consultant to play a critical role within the Group Benefits (GB) Process Transformation team, with dedicated accountability for driving large‑scale, measurable improvements across the Group Benefits Operations business.

Reporting to the Manager, Process Transformation, this role is designed for an experienced transformation professional and certified Six Sigma Black Belt who can independently lead complex, cross‑functional initiatives; influence senior leaders; and deliver sustained operational results through disciplined continuous improvement practices.

As a Transformation Consultant, you are a process improvement leader with strong operational instincts and a bias for action. You will own end‑to‑end improvement initiatives, from identifying performance gaps and root causes through designing, implementing, and sustaining improved ways of working.

Working directly with GB Operations Managers, Directors, and the AVP, you will lead rigorous, data‑driven problem solving focused on eliminating waste, improving flow, reducing variation, and strengthening controls. You will challenge existing processes, test assumptions with data, and apply Lean Six Sigma discipline to ensure improvements are scalable and sustained over time.

This role is fully dedicated to Group Benefits Operations and carries clear accountability for measurable operational results, not just analysis or recommendations.

• Identify, prioritize, and lead high‑impact process improvement initiatives aligned to GB Operations and SFS performance objectives
• Apply DMAIC to diagnose complex operational issues, identify root causes, and implement practical, sustainable solutions
• Own improvement outcomes, including cycle time reduction, capacity release, quality improvement, and service performance

• Lead end‑to‑end value stream mapping to understand flow across functions and identify bottlenecks, constraints, rework, and non‑value‑added activity
• Assess handoffs, policies, and decision points that drive delays or variation
• Design future‑state processes that improve throughput, stability, and customer and colleague experience

• Establish performance baselines using operational data and metrics
• Use statistical and analytical techniques to identify variation, trends, and improvement opportunities
• Define and implement control plans, KPIs, and visual management to ensure gains are sustained

• Partner with technology, automation, and delivery teams to enable process improvements through low‑code automation, workflow tooling, or GenAI solutions where appropriate
• Frame improvement opportunities so they are process‑led and outcome‑focused, with solution development executed by specialist teams
• Ensure technology changes reinforce improved processes rather than digitizing waste

• Work directly with SFS leadership to align on problem statements, priorities, and success measures
• Lead cross‑functional working sessions to test solutions, resolve constraints, and drive implementation
• Partner with change management resources to ensure improvements are embedded, adopted, and sustained

• Coach and support analysts and team members in Lean, Six Sigma, and structured problem‑solving techniques
• Contribute to the maturation of GB Process Transformation standards, tools, and practices

• Six Sigma Green Belt certification required (Black Belt preferred), with the ability to independently lead complex transformation initiatives in a dynamic environment
• 5+ years of experience in process transformation, continuous improvement, or operational excellence, preferably within Financial Services, Group Benefits, Insurance, or another regulated operations environment
• Proven track record of leading complex, cross‑functional transformation initiatives and delivering measurable operational and financial results
• Deep expertise in Lean, Six Sigma, and value stream management, with…