Senior Manager, Workflow Optimization & Capacity Planning

Location

243 Consumers Road, Toronto, Ontario, M2J 4W8

Shoppers Drug Mart is a national pharmacy retailer committed to building a talented team that champions collaboration, kindness and inclusivity.

This role has shared ownership for the design and quality of the pharmacy labour model and supports planning across Shoppers Drug Mart and Loblaw’s pharmacy network. The Senior Manager keeps the model accurate, current, and defensible; develops the workload model that informs labour budgeting; and helps shape how labour planning evolves as services, workflow, and store operations change. Success comes from technical ownership, evidence‑based influence, and practical execution: improving how pharmacies operate, building and pressure‑testing the model, translating findings into planning decisions, and validating assumptions through occasional in‑store field work.

• Keep the labour model accurate, current, and defensible as the business changes.
• Architect and rework model logic, drivers, and assumptions as services and operations evolve.
• Evaluate the labour and financial impact of initiatives and model changes, and pressure‑test benefit cases when the analysis does not support the expected outcome.

• Run in‑store time studies and process analysis to validate and update labour standards.
• Combine field observation with operational data to produce weighted benchmarks that reflect how pharmacies actually operate.
• Mine operational, labour, and financial data to surface patterns, size opportunities, and translate findings into recommendations leadership can act on.

• Own improvement work streams within larger cross‑functional programs, from analysis through implementation.
• Build shared standards, methods, and decision‑support tools that raise the quality of labour planning.
• See improvements through to implementation, whether in the labour model, internal planning processes, or store‑level workflow.

• Lead the labour budget and forecasting cycle, producing the estimates that Finance plans from.
• Serve as a key input to the annual planning cycle, making sure initiatives are captured and reflected so corporate and store labour plans hold together.
• Engage Operations, Finance, Clinical, and field stakeholders to align on assumptions and support decisions.
• Own the decision‑support tools operators use for labour and financial scenario planning, and train field teams to use them.
• Partner across Finance, Operations, Pharmacy, and the field to ensure model changes translate into practical execution.

• Bachelor’s degree or higher in Engineering (Industrial Engineering preferred), Operations Management, Operations Research, or a similar quantitative discipline.
• 7+ years in operations analysis, labour or workforce planning, industrial engineering, or service operations improvement.
• Experience with time studies, labour standards, capacity modelling, or equivalent operational measurement methods.
• Strong algorithmic coding capability, including the ability to read, modify, test, and document calculation logic in code.
• Experience translating operational processes, business rules, and planning assumptions into model logic.
• Strong data analysis skills, including the ability to mine large operational datasets to surface patterns and size opportunities.
• Track record of owning analytical work streams within cross‑functional programs, including building the evidence case and managing stakeholder alignment.
• Comfortable taking and explaining an evidence‑based position when stakeholders have competing assumptions or expected outcomes.
• SQL proficiency is an asset.
• Able to accommodate occasional travel within Canada for in‑store field work.

Competitive pay, purchase discount program, and online learning through the Academy.

Full time

Regular

$ – $ per year

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.