Service Design Manager in Healthtech

Join Maple as a Service Design and Delivery Manager, focusing on elevated operational excellence in virtual healthcare. This hybrid opportunity combines clinical insight with product execution.

As part of the Clinical and Customer Support Operations team, you will enhance service delivery by creating scalable workflows that meet the needs of patients and practitioners.

Your role includes guiding service rollout, improving usability with AI tools, and bridging gaps between strategy and execution. Expect to manage key initiatives that directly affect service quality in a fast-paced health tech landscape.

Key Responsibilities:

• Create and refine practitioner-facing processes

• Ensure smooth adoption of new features

• Collaborate with teams for quality service coherence

• Conduct workflow audits for continual improvement

• Gather user feedback for service iteration

Requirements:

• At least three years of experience in service design

• Demonstrated success in cross-functional project execution

• Strong analytical skills with a service improvement focus

• Adept in data analysis and reporting

• Experience with digital health environments a plus

Shape the future of virtual care with your systems thinking expertise at Maple.
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