Program & Enablement Director - Global Treasury Operations Job Toronto area,Ontario Canada,Business

The Program and Enablement Director, Global Treasury Operations is accountable for the design, governance, and enablement of the Global Treasury Operations Program, delivering a standardized, optimized, digital, and technology‑enabled global operating model within a defined transformation horizon.

This role shapes and orchestrates the end‑to‑end Treasury Operations program—ensuring initiatives are strategically aligned, sequenced appropriately, and enabled for adoption and value realization. Key outcomes include increasing Straight‑Through Processing (STP) rates through enterprise technology, strengthening global consistency and controls, and realizing measurable efficiency and productivity gains aligned to the Global Treasury Operations strategy.

Operating within Manulife’s Outcome Delivery Framework (ODF) and governance standards, the Director partners closely with Global Treasury Operations leadership and Group Finance Technology to align delivery, drive adoption, and provide clear, decision‑oriented insights to executive forums. The role combines program leadership, change enablement, and hands‑on execution, ensuring transformation outcomes are embedded and sustained.

This is a hands‑on individual contributor role with high visibility to senior leadership, requiring strong executive presence, sound judgment, and the ability to influence across a global, matrixed environment.

People Leader Role:
No

Responsibilities:

Functionally reporting to the AVP, Global Treasury Operations Transformation and locally to an MBPS AVP, the Program and Enablement Director, Global Treasury Operations provides program‑level leadership for the Global Treasury Operations transformation—setting standards, orchestrating governance, owning the executive reporting narrative, and ensuring alignment to ODF, Delegation of Authority (DoA), and Treasury strategy.

The Director leads the program’s enablement and communications strategy, maintains the integrated delivery and change roadmap, and drives insights that guide prioritization, sequencing, and value realization. The role partners closely with Global Treasury Operations leadership and Group Finance Technology, as well as other enterprise stakeholders as required.

Key responsibilities include, but are not limited to, the following:

1) Program Design & Strategic Outcomes

Design and structure the Global Treasury Operations Program, defining scope, sequencing, dependencies, and success measures to deliver a future‑state global operating model.

Translate Global Treasury Operations strategy into an executable program roadmap that drives:

Standardization of processes and controls

Operating efficiency and capacity optimization

Increased Straight‑Through Processing (STP) through enterprise technology and automation

Sustainable productivity and cost benefits

Ensuring initiatives are aligned to Treasury priorities, technology architecture, and delivery capacity, balancing value, risk, readiness, and timing.

Establish clear ownership for outcomes, benefits realization, and transition to BAU.

2) Governance & Oversight (Program-Level)

Organize and run Global Treasury Operations program governance forums (e.g., Steering Committees, working groups).

Establish and maintain guidelines, standards, and templates for initiative intake, gating, status reporting, RAID management, change control, and benefits tracking.

Ensure adherence to enterprise project reporting standards and systems (e.g., GIA), maintaining reporting discipline, traceability, and audit readiness.

Integrate ODF and DoA requirements into program ways of working; continuously evolve governance playbooks and controls.

Oversee program‑level risks, issues, and change governance—escalating systemic risks with structured decision options.

3) Reporting & Analytics (Executive Narrative & Insights)

Own the executive narrative for monthly, quarterly, and ad‑hoc reporting—synthesizing delivery status, risks, financials, technology enablement progress, KPIs, and benefits realization.

Maintain an integrated roadmap of initiatives and enablement milestones, proactively surface dependencies and downstream impacts.

Define and manage program KPIs (e.g., STP…