Manager, Regulatory Compliance and Passenger

Manager, Regulatory Compliance and Passenger

Full Time Edmonton, AB, CA

6 days ago Requisition

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone.

We know who we are, and we’re confident in our approach.

Join the OCC team at Flair as the Manager, Regulatory Compliance and Passenger Protection, where you'll play a key role in strengthening regulatory compliance, documentation governance, and passenger protection across our operational environment. Reporting to the Director, SOCC, you will be responsible for ensuring operational records, compliance documentation, and passenger protection processes are accurate, complete, and audit-ready. Working closely with cross-functional operational teams, you will oversee documentation governance, support regulatory compliance activities, enhance audit readiness, and drive continuous improvements that protect the airline while ensuring compliance with regulatory requirements and operational standards.

This role is an on-site position based in either our Edmonton, AB or Toronto, ON office.

• Serve as the SOCC lead for regulatory compliance documentation, passenger protection evidence readiness, and operational record integrity.
• Oversee documentation governance across Operations Control Systems and SOCC document repositories, ensuring operational records are accurate, complete, timely, and audit-ready.
• Establish and maintain documentation standards, templates, trackers, repositories, and governance processes that support regulatory compliance and operational consistency.
• Monitor operational records, system entries, and supporting documentation to ensure quality, consistency, completeness, and compliance with documentation standards.
• Support compliance with the Air Passenger Protection Regulations (APPR), Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Canadian Aviation Regulations (CARs), Commercial Air Service Standards (CASS), and other applicable regulatory requirements.
• Coordinate the collection, organization, and retention of documentation required for investigations, customer complaints, regulatory inquiries, audits, and internal reviews.
• Identify documentation gaps, compliance risks, process weaknesses, and recurring operational issues, providing recommendations and supporting corrective actions to strengthen compliance and reduce operational risk.
• Develop and maintain compliance trackers, reporting tools, and dashboards to monitor outstanding actions, documentation quality, and audit readiness.
• Provide guidance to SOCC personnel and cross-functional stakeholders on documentation standards, evidence requirements, and regulatory recordkeeping expectations.
• Prepare operational documentation packages and supporting evidence for internal stakeholders, Legal, Regulatory, Customer Service, and external regulatory authorities as required.
• Partner with SOCC leadership to strengthen compliance culture, improve operational discipline, and drive continuous improvement initiatives related to documentation governance and regulatory compliance.
• Ensure Operations Control System documentation and related SOCC records are accurate, complete, defensible, and audit-ready.
• Support the airline's readiness for regulatory audits, reviews, investigations, customer complaints, and internal compliance inquiries by maintaining complete and accessible operational records.
• Maintain document retention practices that ensure operational records are preserved, organized, and retrievable in accordance with internal policies and regulatory requirements.
• Translate regulatory requirements into practical documentation standards, governance processes, and operational controls that support compliance within SOCC.
• Iden…