Senior Analyst Operations

Join our Canada Operations Excellence team! We are seeking a strategic and collaborative Senior Analyst to support Canada Operations and Operations Excellence. This role plays a key part in advancing change enablement, communications, learning and employee engagement initiatives aligned to operational priorities.

• Support the development and execution of internal change enablement and communications plans aligned with Canada Operations priorities.
• Translate business strategies, initiatives, and operational updates into clear and engaging communications for internal audiences.
• Assist in developing communication materials, presentations, talking points, and change artifacts that support organizational initiatives.
• Coordinate communications activities that support change adoption, employee engagement, and operational effectiveness.
• Ensure alignment and consistency of messaging across initiatives by partnering with cross‑functional stakeholders.

• Build strong working relationships with cross‑functional partners across Operations and internal communications teams.
• Support stakeholder engagement activities by helping coordinate updates, feedback collection, and communication deliverables.
• Work closely with Executive Assistants to support coordination efforts such as scheduling, meeting logistics, and room bookings.

• Support the planning and coordination of internal events, town halls, leadership forums, and team engagement activities.
• Assist in creating event materials, communications, agendas, and supporting logistics.
• Help design engaging employee experiences that foster collaboration, clarity, and connection.

• Support onboarding and the overall experience for interns within Canada Operations.
• Contribute to the development of the Canada Operations new graduate program, including onboarding, training coordination, and event execution.
• Support logistics and coordination of the leader learning program.
• Manage and maintain the learning SharePoint site, ensuring content is current, organized, and accessible.

• 3–5 years+ of experience in change enablement, internal communications, operations, or a related field.
• Bachelor’s degree in Communications, Public Relations, Marketing, or a related discipline.
• Strong written and verbal communication skills, with the ability to simplify complex information for diverse audiences.
• Demonstrated ability to manage multiple priorities and deliver in a fast‑paced environment.
• Strong organizational and project coordination skills with high attention to detail.
• Collaborative mindset with the ability to build relationships across teams.
• Proactive, adaptable, and solutions‑oriented, with sound judgment in handling sensitive information.
• Proficiency in Microsoft Office tools (PowerPoint, Word, Excel) to develop professional communication materials.

• Experience working in financial services, operations, or corporate environments.
• Familiarity with change management and employee engagement principles.
• Experience supporting internal events, town halls, or leadership communications initiatives.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

Toronto, Ontario

Hybrid

$73,725.00 CAD – $ CAD

• Health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and full range of statutory leaves of absence.