Manager, Business

Position: Performance Manager at Wealthsimple
Elevate client support at Wealthsimple as a Performance Manager focusing on data-driven insights and operational excellence. Collaborate across teams to enhance performance metrics and improve client experiences.

As a Performance Manager in the Client Experience Operations team at Wealthsimple, you'll leverage your analytical expertise in a complex operational environment. You'll lead the design of performance metrics, enhance reporting tools, and drive data analysis to ensure that our support workforce excels. This role requires a blend of strategic thinking and hands-on execution to achieve impactful improvements in service delivery.

Key Responsibilities:

• Build performance intelligence frameworks across CXO

• Lead design and improvement of performance metrics

• Collaborate with data teams for effective reporting

• Manage core processes for workforce progression

• Analyze performance data to create actionable insights

Requirements:

• Experience in analytics within support or call centre operations

• Strong understanding of performance measurement mechanics

• Track record in project management across teams

• Familiarity with operational process improvements

• High level of initiative and ownership in tasks

Foster exceptional client experiences at Wealthsimple by optimizing performance metrics, data analysis, and collaboration across teams.
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