Customer Experience Analyst

Join Hydro One as a Customer Experience Analyst to enhance customer engagement strategies through data-driven insights. This role focuses on analytical recommendations and supporting demand flexibility initiatives.

The Analyst will utilize SPSS and Excel to translate insights into actionable recommendations for internal clients. Expect to develop presentations that summarize vital findings, collaborate with third-party vendors, and assist in journey mapping to identify improvement opportunities. Your analytics will inform business strategy and marketing initiatives to enhance customer satisfaction.

Key Responsibilities:

• Translate insights into performance recommendations using SPSS and Excel

• Conduct quality assurance checks on vendor research findings

• Develop presentations for stakeholders with key insights

• Share customer motivation insights with Market Solutions team

• Collaborate with vendors to manage project timelines

Requirements:

• Four-year degree in business, economics, or mathematics

• 2+ years in analytics within a corporate setting

• Familiarity with customer relationship management

• Experience in research and analysis of marketing results

• Strong communication and project coordination skills

Drive customer experience improvement at Hydro One through insights and analytics.
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