Sr. Principal Business Partner, Customer Operations

Sr. Principal Business Partner, Customer Operations

United States

We are GCO Operations—strategic partners to leaders across the Global Customer Office. We turn data into strategy and strategy into execution, helping GCO teams plan, perform, and grow efficiently. Working across Customer Success, Managed Services, Tax, Customer Support, and Operations, we identify opportunities, optimize processes, and enable GCO to operate as a cohesive global organization.

As the Senior Principal, GCO Business Partner, you will serve as a trusted advisor to executive leadership, driving alignment between strategy, operations, and customer success. You will lead strategic initiatives that connect data, systems, and business outcomes to support enterprise transformation across the Global Customer Office. This role may also specialize in a functional domain such as Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success.

• Serve as a trusted advisor to GCO executives, translating data and insights into strategic action plans.
• Lead global initiatives that improve operational efficiency, scalability, and business performance.
• Establish enterprise-wide performance governance and forecasting standards.
• Partner with Finance, Product, and Global Operations to drive cross‑functional transformation initiatives.
• Mentor senior business partners to promote strategic alignment and leadership consistency.
• Provide strategic leadership within a functional domain, including Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success.

• Bachelor's degree required; advanced degree or MBA preferred.
• Eight or more years of experience in business operations, consulting, strategic enablement, or a related field.
• Recognized expertise in operational strategy and analytics leadership.
• Strong understanding of SaaS metrics, customer success, operational performance, and financial modeling.
• Exceptional executive presence with the ability to influence executive stakeholders and lead transformation across global teams.

• Experience leading enterprise-wide operational transformation initiatives.
• Experience establishing governance frameworks and forecasting standards across global organizations.
• Expertise in one or more GCO functional domains, including Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success.
• Demonstrated success partnering with Finance, Product, and Global Operations to deliver strategic business outcomes.
• Proven ability to mentor senior business partners and influence organizational direction.

Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vision, and life insurance. Dayforce employees are also eligible to participate in a 401(k) plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time, and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

With a commitment to community impact, including volunteer days and the charity Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Dayforce is an equal opportunity employer and considers and embraces all individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

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