Senior Product Manager – Prepaid Management

Responsibilities

• Owning overall base strategy, including long-term retention and ARPU growth plans across Public and Koodo Prepaid
• Reporting to the Manager of Products & Services and partnering daily with Digital Product, Pricing Science, Marketing, and Channel teams to align on customer acquisition, retention, and monetization strategies
• Measuring KPIs and tracking progress toward key portfolio goals using our business intelligence platform, analytics tools, and reporting dashboards
• Identifying new growth opportunities and bringing innovative ideas to life through hypothesis testing, data analysis, and pilot initiatives before full rollout
• Building and presenting compelling business cases and recommendations
• Driving recommendations on pricing and plan structure through our cross-functional governance process
• Crafting presentations with clear, strategic storytelling for all levels of the organization
• Collaborating with cross-functional teams, including Digital, Pricing, Channel, Customer Experience, and Strategy, to operationalize complex, multi-workstream programs

• 3–5 years of experience in Product Management, Marketing, Growth, Consulting, or a related strategic or analytical role
• Demonstrated ability to work with data and analytics to surface insights, build business cases, and influence decisions
• Strong organizational skills with the ability to manage multiple priorities and operationalize complex initiatives
• Demonstrated problem-solving ability through evidence of identifying root causes, testing hypotheses, designing A/B tests, or piloting initiatives to validate ideas before full rollout
• Excellent collaboration and relationship-building skills, with the ability to influence cross-functional partners and align stakeholders
• Strong communication skills across working-level and executive audiences, with the ability to translate data into compelling narratives
• Experience in telecom or another customer‑centric industry (great‑to‑haves)
• A degree in Business, Marketing, Economics, or a related field (great‑to‑haves)
• Prior experience in base management or lifecycle marketing (great‑to‑haves)

Demonstrates expertise in Product Management and Marketing with a strong focus on data analysis, business case development, and cross-functional collaboration. Proven ability to drive customer acquisition and retention strategies while effectively communicating insights and recommendations to diverse stakeholders.

• Reporting Dashboards
• Analytics Platforms