Director, Product Operations

Job Description Ready to Help Shape the Future of Legal Tech?!

At Litera, wedon’tjust build software,we transform how the world’s top law firms operate. Every day, we Raise The Bar  forwhat’spossible through AI, innovation, and solutions that power millions of legal professionals worldwide. Ifyou’reenergized by scale, real impact, and meaningful challenges,you’llfeel right at home here.

This is a hybrid role based in Denver, Toronto, Philadelphia,New Jerseyor Raleigh with the expectations to be in office at least 3 days a week for collaboration and connection.

The Director of Product Operations is a senior leader responsible for the operational backbone of a complex, fast-growing portfolio of legal technology solutions. Reporting into product leadership, this role sets the operating model for how the product organization plans, executes, and learns while partnering with product management, engineering,UX, data, marketing, and go-to-market leaders to translate strategy into a repeatable, high-performing rhythm.

This is a high-influence leadership role for someone who can build durable systems and raise the operational bar across the entire product function.

• A mature, cross-functional go-to-market model that ensures every product launch is strategically sequenced, operationally ready, and set up to drive adoption, retention, and expansion across
  
  Litera’sport folio.

• A unified Product Playbook — the definitive, living standard for how Litera’sproductteamsroadmap, discover, plan, and launch — continuously refined and embedded into tools and onboarding so quality scales with the organization.

• A high-performing operating cadence that creates a disciplined, recurring rhythm of planning, execution, and review, giving leadership clear visibility and the product organization a shared tempo.

• Strategic roadmap alignment that connects product investment to business priorities, ensuring sequencing is clear, decisions are traceable, and the organization moves with intent.

• Data-driven insights and reporting that give senior leaders the visibility they need to make confident decisions on resource allocation,delivery health, and portfolio performance.

• An enabled, high-velocity product organization — through coaching, governance, and tooling — where best practices are the default, accountability is built in, and teams consistently raise their bar.

• Evaluated and adopted AI-enabled capabilities that meaningfully improve collaboration, forecasting, and execution across the product function.

• Executive-ready narratives and communications that translate complex operationaldetailinto clear decisions and actions for senior leadership, board members, and key stakeholders.

We’recommitted to creating an inclusive environment. If you needaccommodationsat any point in the process or in the role,we’rehere to support you.

Must-Haves:

• 10+ years in Product Operations, Product Management, or Program Management within technology or SaaS organizations, including 3+ years leading teams or programs at scale.

• Proven experience building and scaling product operating models, playbooks, and planning cadences across complex, multi-product portfolios.

• Track recordof leading cross-functional programs and influencing senior stakeholders across product, engineering,UX, customer success, and go-to-market.

• Strong analytical and systems-thinking skills — able to synthesize data, design frameworks, and drive measurable operational improvement.

• Exceptional executive communication and presentation skills — able to craft compelling narratives and translate operational complexity into clear decisions and action.

• Advancedproficiencywith product lifecycle and analytics tools such as Jira, Confluence, and Pendo.

Nice to Haves:

• Experience in legal technology, compliance, or other regulated industries.

• Background in product management, agile coaching, orUXoperations.

• Experience leading change management and scaling organizations through high-growth phases.

• Certification in Agile, Scrum, or program/project management.

We know great candidates don’talways check every box. Ifyou’reexcited about this role, we…