RQ- Business Analyst - Senior

Must Have:

Experience implementing best practices for Customer Service, Case Management, and Inquiry Management processes by leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities to improve service delivery, agent productivity, and customer experience
.

Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements.

Experience developing context diagrams, use cases and use case models.

Experience developing process maps, stakeholder maps and assessments.

Experience creating systems diagrams

Experience writing business cases and conducting options analysis

• Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements.
• Experience developing context diagrams, use cases and use case models.
• Experience developing process maps, stakeholder maps and assessments.
• Experience creating systems diagrams
• Experience writing business cases and conducting options analysis
• Experience developing cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
• Experience developing functional and non functional requirements, leading and facilitates in-depth workshops to elicit, review, document and confirm business requirements, business process reengineering, business models, business rules and user interface design, in order to create the technical framework/specifications for development of the business solution and/or infrastructure services or platforms.
• Experience developing performance measures for a projects and lines of business
• Hands-on experience developing effective use cases and user stories
• 1. Business Analysis
• Leads and conducts business analysis both on an ongoing basis and for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements, ensuring alignment with the OPS project management and related methodologies.
• Applies re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches.
• Conducts ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation and maintenance of approved business requirement.
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
• Oversees ongoing production support and configuration management.
• Leads and participates in the process for requests for proposals, with a focus on client requirements and evaluation of vendor responses for I&IT business and/or infrastructure solutions.
• Leads and facilitates in-depth workshops to elicit, review, document and confirm business requirements, business process reengineering, business models, business rules and user interface design, in order to create the technical framework/specifications for development of the business solution and/or infrastructure services or platforms.
• Develops performance measures for business analysis evaluation and conducts follow-up assessments to ensure compliance with client cluster and corporate I&IT strategies, policies and priorities.
• Manages the problem identification and resolution activity to ensure timely resolution of production problems.

• Experience on a medium sized project as a business analyst or functional consultant
• Conduct gap analysis between current-state and future-state processes.
• Support digital transformation initiatives focused on customer engagement and service excellence.
• Experience Enterprise…