Director, Operations & Procurement, Consulting

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Strategy Management Level Director Job Description & Summary At PwC, our Government & Public Sector Operations & Procurement consulting practice partners with organizations across municipal, provincial, territorial, and federal governments, agencies, crown corporations, healthcare organizations, and broader public sector institutions to transform the way services are designed, delivered, and managed. Our team works across operational strategy, service delivery transformation, program modernization, business architecture, operating model design, business process improvement, procurement modernization, organizational design, operational readiness, operational performance and productivity improvement, and technology-enabled transformation.

We help clients transform the way their organizations operate across service-based and asset-intensive environments by redesigning services, operating models, networks, assets, and capabilities to improve performance and deliver sustainable outcomes. Combining deep public sector expertise with leading transformation methodologies, we help organizations navigate complexity, modernize service delivery, and improve outcomes for citizens, businesses, and communities. As a Director, Government & Public Sector Operations Consulting, you will play a senior leadership role focused on growing and delivering PwC's Operations & Procurement practice within the Ontario public sector market.

You will serve as a trusted advisor to public sector leaders at all levels, lead complex transformation programs, expand executive relationships across Ontario government and broader public sector organizations, and help grow PwC's market presence across ministries, agencies, crown corporations, municipalities, healthcare organizations, and other public sector institutions.

• Lead and oversee large, complex transformation programs across Ontario government ministries, agencies, crown corporations, municipalities, healthcare organizations, and broader public sector institutions, integrating strategy, operating model design, service modernization, technology enablement, and implementation.
• Build and sustain trusted advisor relationships across the Ontario public sector, helping clients navigate complex transformation initiatives while identifying opportunities to strengthen client partnerships and drive strategic growth.
• Lead complex, business-led transformation initiatives across service-based and asset-intensive environments, helping clients improve service outcomes, operational performance, productivity, and organizational effectiveness through diagnostics, business architecture, operating model design, service and process modernization, network and asset optimization, value creation, and technology-enabled transformation.
• Demonstrate agility and resilience in managing dynamic projects by adapting swiftly to changing client needs, shifting priorities, and emerging challenges, guaranteeing successful delivery.
• Lead multidisciplinary teams across PwC and client organizations, ensuring high-quality delivery, strong team performance, and successful execution of complex transformation initiatives.
• Manage engagement financials, risks, quality, project teams, and resource allocation to deliver projects on time, within budget, and in line with client expectations.
• Lead business development activities, including identifying emerging client needs, account planning, opportunity shaping, complex solutioning, proposal development, strategic pursuits, and market engagement to drive growth across the Ontario public sector market.
• Collaborate across PwC's national and global network, bringing together diverse capabilities, perspectives, and leading practices to solve complex client challenges.
• Champion innovative Operations and Procurement offerings, leveraging AI, automation, advanced analytics, and emerging technologies to reinvent how public sector organizations design, deliver, and optimize services, operations, and business capabilities.
• Contribute thought leadership, market insights,…