Senior Manager, Loyalty Development

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Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Loyalty and Partnerships team in Canada by implementing new partnerships, and rewards and loyalty models into existing Scotiabank Loyalty programs and helps the Director deliver those to a broader set of Scotiabank Clients. Interact with key partners and develop innovative plans and strategies to deliver incremental value to clients. Ensure business strategies, plans and initiatives are delivered and managed in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Leads and drives a customer-focused culture throughout the team.
• Contributes to strategic planning to deepen value of loyalty program and address other partner payments needs.
• Executes strategic initiatives including implementation of new partnerships and operating models with internal partners, strategic vendors and new loyalty partnership businesses as directed.
• Support partnership development initiatives by evaluating prospect opportunities in key industries and segments, managing the proposal development process and establishing a highly-effective methodology for sales management.
• Manages models against results including operating cost, loyalty member engagement, program value, service levels as well as compliance, security and privacy standards.
• Ensures overall program excellence is maintained by maintaining appropriate governance structures with the partner and internal stakeholders, and works with teams to collectively align and contribute to key program and relationship KPIs.
• Maintain sightlines on the strategic direction and execution of partnership initiatives to meet business objectives.
• Work closely with cross-functional teams with internal and partner stakeholders to align partnership goals with company objectives.
• Facilitate regular meetings and updates with partner and internal stakeholders to track progress against plan, identify process improvements, and address challenges.
• Provide regular updates to senior management on the status of escalations and resolutions, ensuring transparency and accountability.
• Build trusted relationships with internal and external partner stakeholders through collaboration and clear and consistent communication.
• Coordinate resources and efforts across departments to ensure implementation and execution of partnership activities.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Contributes to an environment of effective and efficient operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you succeed in this role? We’d love to work with you if you have:

• Business Degree or MBA, strong background in business, Payments and loyalty experience, preferably in financial services
• 10+ years strategy, partnerships, new program development and management. Sales support an asset.
• Demonstrated experience and understanding of digital products and partnerships
• Strong business casing skills and an ability to prioritize diverse innovation and partnership opportunities to maximize bank results
• Excellent written, presentation and communication skills, ability to communicate on a broad spectrum
• Excellent analytical, problem-solving and critical thinking capabilities
• Results-oriented, self-starter, with highly effective strategic influencing and negotiating skills
• Ability to operate and deliver through periods of high pressure/high risk and demanding timelines
• Demonstrated ability to work in a fast-paced, high energy environment with a proven ability to meet multiple deadlines and tasks
• Excellent project delivery skills, with proven accomplishments leading…