Industry Consultant

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.

Our portfolio includes Zafin AIOS
, an agent orchestration platform for governed AI work; the Zafin Banking Platform
, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO
, an integration platform that connects data, systems, and workflows across complex enterprise environments.

Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia‑Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.

The Industry Consultant applies banking and financial services expertise directly to the design of AI agent behavior. This role defines the business rules, policies, and exception logic that AI agents must operate against, and partners with client subject‑matter experts to redesign workflows for combined human and AI agent execution. The output of this role is not documentation for reference — it is the operational logic an autonomous AI agent will execute in a production, regulated banking environment.

This role becomes the trusted authority on how the client's business operates, translating workflows, business policies, decision logic, exception handling, and success measures into operational logic that AI agents can reliably execute.

The Industry Consultant anchors the Discover and Design phases of the AIOS delivery journey. While the Client Engagement Lead owns the client relationship, the Domain Strategist owns the precision of business intent, reflecting the platform principle that unclear intent carries greater delivery risk than limited engineering capacity. Every business rule, exception, and success metric defined in this role directly shapes AI agent behavior in production.

It also bridges business strategy, domain expertise, and AI solution design, ensuring AI agents reflect real business intent rather than generalized assumptions or technology‑first implementations.

• Define the business rules, policies, and exception‑handling logic that AI agents must operate against.
• Partner with client stakeholders to redesign workflows for combined human and AI agent execution.
• Identify, prioritize, and quantify opportunities for AI‑driven automation and augmentation by evaluating business value, feasibility, operational risk, and client readiness.
• Engage and build trusted relationships directly with client subject‑matter experts, business leaders, and operations teams to capture domain knowledge, validating operating practices, and resolve business ambiguity.
• Facilitate discovery workshops with client stakeholders to identify business priorities, operating constraints, pain points, opportunities, and measurable success criteria.
• Lead definition of intent, constraints, and success metrics that anchor the Discover phase.
• Partner with Agent Engineering to translate business logic into effective AI agent design.
• Validate that AI agent behaviour reflects actual operating policy rather than generalized assumptions.
• Participate in the Design phase, shaping human and AI agent workflows, decision points, and escalation paths.
• Facilitate business process redesign sessions that optimize collaboration between human teams and AI agents while maintaining governance and operational integrity.
• Support evaluation cycles and user acceptance activities by confirming whether AI agent behavior in each scenario is accurately reflecting intended business need, decision per policy.
• Validate proposed AI agent behaviours through business scenario walkthroughs and policy reviews prior to implementation.

• 5–10+ years of experience in banking operations, business analysis, or financial services consulting.
• Business, Finance, or related field, or…