Insurance Operations & Advisor Servicing Lead

Elevate your career with Manulife by becoming a Senior Insurance Operations & Advisor Servicing Analyst. This hybrid position entails enhancing workflow efficiencies and supporting advisor operations seamlessly.

As a pivotal member of the MGA Operations team, you will engage in the full lifecycle of insurance business, focusing on enhancements in service quality and operational reporting.

Your role will also involve identifying service gaps, proposing improvements, and managing ad hoc projects alongside cross-functional teams.

Key Responsibilities:

• Oversee new business and advisor onboarding workflows

• Analyze key performance indicators for effective reporting

• Handle complex inquiries and resolve operational issues

• Participate in continuous improvement projects

• Monitor advisor contracting and compliance activities

Requirements:

• Degree in Business Administration, Finance, or a related field

• 3–5 years’ experience in MGA or insurance operations

• Familiarity with policy administration platforms preferred

• Problem-solving skills and excellent communication

• Strong organization and time management abilities

Leverage your analytical skills and contribute to Manulife’s operational success.
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