Senior Portfolio Manager

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy.

The Role:

Medcan is a global leader in proactive and primary care, helping clients live their longest, healthiest, most vibrant lives. Our Membership business - spanning Year-Round Care (YRC), Dedicated Care (DC), and M Care - is a high-growth subscription portfolio at the core of what makes Medcan distinct. We are looking for a Senior Portfolio Manager, Memberships to own the P&L performance and client experience strategy for this portfolio.

This is not a coordination role. This is a role for someone who sees a growth target and builds the plan to hit it: someone who interrogates data, spots the levers, and rallies the people to move. You will report directly to the VP, Memberships & Market Expansion and operate as the strategic engine behind membership revenue, retention, engagement, and pricing across B2C, B2B, and B2B2C channels.

• Own the membership revenue plan: analyze performance trends across tiers, segments, and cohorts to identify growth opportunities and diagnose risks early.
• Build and maintain a clear view of the revenue bridge: model new sales, retention, pricing, and mix - and develop prioritized initiatives to close gaps against targets.
• Translate analysis into structured business cases and investment decisions: frame the opportunity, size the impact, identify the resources required, and make it easy for stakeholders and leadership to act.
• Surface channel-specific opportunities: across B2C, employer-funded (B2B), and B2B2C segments; align and mobilize sales, marketing, and account management teams through coordinated plans around high-impact tactics.
• Partner with Operations and FP&A: ensure the resource plan and financial model reflect budget/forecast assumptions enable client obsession and profitable growth.

• Own the membership product strategy: define and maintain a clear value proposition for each tier grounded in client insight and differentiated in the market.
• Keep the portfolio competitive and fresh: maintain an active view of direct competitors and aspirational global benchmarks; regularly assess value and differentiation for each tier; recommend and prioritize evolution where warranted.
• Drive the product roadmap: translate strategy into a prioritized set of enhancements, innovations, and partnership opportunities, balancing client value, commercial impact, and operational feasibility.
• Lead the membership narrative: work with marketing and sales to ensure the membership story is told consistently and compellingly across every channel and touchpoint.
• Align stakeholders on priorities: bring together clinical, operations, marketing, and sales teams to sequence trade-offs and drive go-to-market execution on new and enhanced offerings.

• Deeply understand moments that matter to drive client satisfaction: leverage utilization data, CSAT, cohort trends, and qualitative feedback to build a current and actionable picture of where members are engaged or at risk.
• Design a cohesive client journey: in partnership with clinical / innovation, operations, retention, and marketing teams, map and continuously improve the end-to-end member experience - from onboarding through to long-term engagement - so that every touchpoint reinforces the value of membership.
• Represent the client's voice: bring member insight into cross-functional forums and ensure commercial and product decisions are grounded in a genuine understanding of what clients value.

• Develop and evolve pricing architecture: develop strategies across tiers to grow average revenue per user (ARPU) through tier design, value alignment, and smart packaging.
• Lead offer strategy: design and refine the bundling, packaging, and promotional constructs that make membership more compelling at point of consideration and throughout the client lifecycle.
• Use insight to inform decisions:…