Senior Vendor Relationship Manager

Position: Senior Vendor Relationship Manager at CIBC
CIBC is seeking a Senior Vendor Relationship Manager based in Toronto to enhance client experiences and ensure smooth credit card operations. This hybrid role focuses on managing vendor relationships and operational efficiency.
As a vital part of CIBC's Credit Card Products division, you will oversee vendor partnerships, coordinate daily operations, and resolve service issues to maintain client satisfaction. You'll lead a team and strengthen business continuity while driving process improvement across multiple vendors. Utilize your skills in vendor management and operational support to make a significant impact in a collaborative environment.

Key Responsibilities:

• Manage vendor relationships and performance monitoring

• Oversee production incidents and resolve service issues

• Lead team development and foster a performance-driven culture

• Strengthen business continuity and inventory governance

• Drive continuous improvement and supplier governance
Requirements:

• Proven leadership experience in vendor management

• Strong analytical and problem-solving abilities

• Excellent communication and interpersonal skills

• Relevant degree in Business or related fields

• Ability to manage complex processes effectively
Bring your expertise in vendor management and operations to enhance service delivery at CIBC.
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