TELUS Product Manager - Retention Strategies

Join TELUS in Toronto, ON as a Product Manager focusing on retention strategies. This role is critical for managing customer relationships and responding sharply to market dynamics.

As part of the SMB Base Management team, your analytical proficiency and strategic insight will drive initiatives aimed at enhancing customer retention. You will analyze performance, configure pricing, and collaborate with various teams to implement effective base management strategies. This position is ideally suited for individuals who excel in a cross-functional environment and enjoy structured problem-solving.

Key Responsibilities:

• Monitor and report on retention performance weekly

• Provide actionable recommendations from competitive analysis

• Develop marketing resources for sales enablement

• Track and synthesize competitive offers and promotions

• Lead improvements in escalation management processes

Requirements:

• Bachelor’s degree in relevant fields

• 2–4 years in product management or retention roles

• Proficient in data analysis tools

• Strong organizational and project management expertise

• Excellent communication and collaboration skills

Leverage your product management skills to shape retention strategies at TELUS and enhance customer experiences.
#J-18808-Ljbffr