Business Operating Services Director

Position: Business Operating Services Director at RBC
Join RBC as the Director of Business Operating Services, leading cash product strategy to enhance profitability and client satisfaction. This role based in Toronto emphasizes product lifecycle management and innovation.

You will be responsible for the overall strategic direction of cash products, ensuring they meet market demands while driving operational excellence. With a focus on stakeholder collaboration, you will work with multiple teams to align product strategies with business objectives and client needs.

Key Responsibilities:

• Manage product suite including cash ordering and debit services

• Conduct strategic reviews for product competitiveness

• Collaborate across departments for effective service delivery

• Ensure robust risk management and compliance practices

• Innovate for digital transformation in cash services

Requirements:

• MBA or related degree is an advantage

• Experience in Risk Management preferred

• Strong analytical and critical thinking skills

• Ability to manage executive-level communications

• Expertise in product management and cash operations

Lead innovations in cash products, optimizing performance and client outcomes at RBC.
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