Intern, Process Management - Summer 2027

Intern, Process Management - Summer 2027

161 Bay Street (93021), Canada, Toronto, Ontario

About Capital One Canada. For over 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

Working with us:
How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model (remote and/or in-office). Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days.

As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

The Process Manager applies their skills to the design, management, and optimization of business processes. You’ll also get to join fun social networking events and connect with other Process Managers across the business. You will work with extended teams across the enterprise and supply chain structure to ensure that the bank’s business processes are performing optimally and that business strategies are implemented within quality, time and cost goals.

We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

• Play a key role in Capital One’s lean transformation
• Collaborate with cross-functional teams as they execute marketing, operations, and other business strategies - ensuring we deliver exceptional products and services to our customers
• Apply management skills such as communications and change leadership to help drive key priorities like product launches, technology changes, and continuous improvement
• Use of various techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
• Apply different methods for process improvements such as variation reduction, waste elimination, and risk mitigation techniques

• Currently enrolled in an undergraduate degree or higher from an accredited Canadian University with an expected graduation date in or after 2027.

• Pursuing a bachelor’s degree/master's degree in Commerce, Business Administration, Engineering or a related field
• Familiarity with Lean/Six Sigma/Process Improvement tools & methodology
• Excellent strategic thinking, problem-solving skills and superior analytical skills
• Enjoy working in teams and collaborating with others
• Ability to adapt in a dynamic, ever-changing environment; being flexible and open to new ideas and requirements that will enable you to thrive.

• Competitive compensation package
• Comprehensive onboarding with opportunities to network with the Summer intern class and stay connected through the intern Slack channel
• Get…