Senior Analyst - Commercial Marketing & Enablement

Job Description

The Senior Analyst, Commercial Enablement supports the execution of strategic initiatives that enhance the Commercial customer experience while enabling growth across the Canadian Commercial business. This role partners closely with Sales, Account Development, Merchant Services, Product, Marketing, and Operations to deliver supplier enablement strategies, commercial platform administration, customer analytics, reporting, and data-driven insights that improve customer engagement and business performance.

• Commercial Enablement strategy and execution for strategic Commercial Card members.
• Supplier analysis by matching customer data with internal matching data.
• Data analysis and business insights.
• Driving endorsed leads from Card members to Merchant Services.
• Reporting and communication to Sales and Account Development.
• Supporting client onboarding and enablement.
• Cross-functional partnerships.
• Ownership of the @Work Commercial platform for Program Administrators (PA) and PA Resource Centre.
• Commercial ownership of Global Apply for Card within @Work.
• Customer portfolio analysis supporting Account Development.
• Customer marketing of commercial servicing communication.
• Dashboard development and reporting automation.
• Continuous process improvement and enablement innovation.
• Validating payment term information with key merchants.

• University degree in Business, Finance, Analytics, Information Systems, or related discipline, or equivalent business experience.
• Minimum 3–5 years of experience in business analysis, commercial enablement, sales support, or payments.
• Advanced Microsoft Excel skills, including complex formulas, Pivot Tables, Power Query, and data visualization.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong relationship management skills with the ability to partner across Sales, Merchant Services, Marketing, Product, and Account Development.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
• Excellent written and verbal communication skills with the ability to present findings to diverse stakeholder groups.

• Experience with SQL or programming languages such as Python.
• Experience with Business Intelligence and visualization platforms such as Tableau or Microsoft Power BI.
• Marketing Discipline background
• Experience working with large customer, supplier, merchant, or financial datasets.
• Knowledge of Commercial Payments, Corporate Card, Accounts Payable, or B2B Payments is an asset.
• Experience supporting reporting automation and dashboard development is considered an asset.

The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions.

The job posting is for an existing vacancy.

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition…