Customer Retention Strategy Manager - Hybrid

Lead customer retention initiatives with a strategic focus at a top-tier organization in Toronto. Drive measurable engagement outcomes through data-driven actions and cross-functional collaboration.

This hybrid role in Toronto offers the chance to shape and execute enterprise-level strategies aimed at reducing attrition and enhancing customer engagement. With a strong analytics background, you will partner with diverse teams to translate insights into practice, ensuring effective deployment and measurement of retention strategies.

Key Responsibilities:

• Own and develop the end-to-end customer retention strategy

• Translate high-level strategy into actionable initiatives

• Identify and analyze attrition drivers using data

• Design the retention operating model and execution frameworks

• Collaborate with cross-functional teams for scalable initiatives

Requirements:

• 8+ years in strategy or customer growth roles

• Proven success in improving customer retention metrics

• Strong data and analytics expertise

• Ability to influence stakeholders across teams

• Experience in customer-centric industries preferred

Leverage your strategic and execution skills to significantly impact customer engagement and retention metrics.
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