Associate Director, Member Education & Engagement

Our Company Background & Culture

UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 46,000 members across six universities and nineteen sector organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for growth, our doors are open to all Ontario universities.

UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 46,000 members across six universities and nineteen sector organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for growth, our doors are open to all Ontario universities.

UPP is recognized as one of Greater Toronto’s Top Employers for 2026. Together, we’re a team of progressive thinkers and agile doers operating within a fast-paced culture of collaboration and respect. We believe in bringing smart and capable people together to create, solve, and grow with a clear shared vision and values of integrity, inclusivity, ingenuity, and impact.

Our culture is intentionally welcoming and purposefully rooted in equity, diversity, inclusion, and reconciliation (EDI&R). We believe diverse teams, perspectives, and lived experiences contribute to better decisions and a better workplace.

As a pension plan, UPP approaches investing through a long-term lens to generate and safeguard value. Our commitment to investing responsibly accounts for material risks that impact our investment portfolio to generate sufficient risk-adjusted returns to meet the pension needs of our members.

Join us in building a bright future for our members, our organization, and each other.

The Associate Director, Member Education & Engagement is accountable, for delivery, and continuous improvement of UPP's technical member presentation program, serving as UPP's primary liaison for member-facing presentations.

Reporting to the Director, Employer & Employee Partner Experience, this role owns the development and delivery of member-facing education and engagement activities, ensuring members and participating employers receive consistent, accurate, and engaging pension education. This role serves as UPP's primary lead for the development and presentation of member engagement activities, overseeing the planning, coordination, and facilitation of webinars, presentations, workshops, retirement education sessions, and other educational initiatives delivered across participating employers.

Working in partnership with Strategy & Communications, Pension Operations, Employer Services, Actuarial, Investments, and other business partners, the Associate Director ensures education programs are aligned with approved messaging, business priorities, legislative requirements, and UPP's member experience strategy.

A key focus of the role is building trusted relationships with participating employers and employee representatives, identifying opportunities to enhance member engagement, and continuously improving education delivery through member feedback, operational insights, and evolving best practices. The successful candidate will be expected to personally lead and deliver complex pension work while acting as a trusted advisor to stakeholders.

This role is based in downtown Toronto in a hybrid work environment, allowing employees the flexibility to work remotely and in-office (minimum two days per week in-office).

This posting is for an existing vacancy.

• Own the development and delivery, and continuous improvement of UPP's technical member education and
• engagement program across participating employers
• Serve as UPP's primary representative and facilitator for member-facing education and engagement activities
• Communicate complex technical information in plain language appropriate to the audience while maintaining technical accuracy.
• Serve as a recognized subject matter expert on pension plan provisions, pension administration practices, and…