Senior Associate, Third Party Management

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Senior Associate, Third Party Management

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians.

Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking. We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands‑on experience and mentorship, to turn your curiosity into a career built on your own terms.

Are you ready to redefine what’s next?

We are looking for a dynamic leader who is as passionate as we are with helping Canadians succeed with credit. The Third‑Party Management Team provides third party services utilizing integral governance practices to support Capital One’s strategic objectives.

This role oversees the development and relationship management of designated third‑party product and service providers. The primary focus is driving category objectives, which include ensuring robust governance, continuous risk monitoring, strategic cost management, and successful project delivery.

This role manages and executes all activities related to supplier risk governance. Key responsibilities include ensuring continuous supplier compliance with contractual information security standards and service levels. Additionally, this role drives the remediation of any findings resulting from Cyber Third Party Risk Reduction (CTPRR) and/or Canadian Site Assessment Program (CSAP) assessments, verifying that all issues are resolved with proper evidentiary documentation.

• Build, maintain and develop effective and sustainable partnerships with third parties to ensure seamless service delivery across relevant Capital One Lines of Business (LOBs)
• Ensure third‑party suppliers strictly adhere to Capital One policies, frameworks and processes, as well as relevant legislation and regulatory requirements
• Source, evaluate, and onboard new third‑party partnerships to meet evolving business needs where required
• Drive end‑to‑end contract management by establishing proactive renewal and exit strategies aligned with business requirements and timelines
• Design, monitor and review on a regular basis, third party management information and reports against committed service levels
• Liaise across third party providers to resolve conflicts and develop mutually beneficial relationships between them and internal customers
• Ensure that appropriate governance and audit arrangements are in place and operated effectively with each third party
• Effectively manage change management resulting from altering conditions that could impact business processes, services or products
• Facilitate rapid delivery of ad hoc / project requests
• Establish and maintain effective reporting and information exchange mechanisms to deliver clear, timely, and actionable insights
• Ensure regular meetings / interactions with internal customers to relay relevant information

• At least 3 years experience working in a cross‑functional environment, ensuring stakeholder expectations are managed effectively
• At least 3 years experience in a supply chain or third party relationship management function
• Strong market knowledge within different sourcing and supplier management categories relevant to the credit card business to include deep negotiation, communication, contract and influencing skills with the ability to optimize on pricing structures.
• Strong organizational and prioritization skills
• Ability to work in a fast‑paced environment
• Ability to navigate ambiguity and strong critical thinking skills
• Strong communication skills