Sr. Consultant, Operations Enablement

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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Reporting to the Director, Operations & Enablement, the Sr. Consultant, Operations & Enablement is instrumental in supporting and governing operational risk programs, ensuring compliance, and driving business-critical change initiatives across digital banking and client engagement. This role maintains robust governance frameworks and delivers outcome-focused results that align with the bank’s strategic objectives, collaborating with stakeholders to optimize processes, manage controls, and oversee records.

The Sr. Consultant also fosters a culture of continuous improvement and operational excellence, ensuring the portfolio is aligned with governance, business management, and key operational pillars. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Support and govern operational programs to assure compliance and manage risk, while also supporting operational excellence by optimizing processes and implementing business critical change initiatives across the various platforms and applications that span the portfolio. Collaboratively ensure an effective business operational risk framework is in place, considering key platforms across the Digital and Frontline portfolio. Liaise with groups within Digital Banking, ECRM, and Partners across the bank to ensure that the portfolio is compliant with policies, standards, and guidelines from a governance standpoint.

Partner with Business Controls to quarterback the Control execution and testing within the portfolio. Ensure strong oversight and procedures with all Records Management including, but not limited to vault management, records attestations, records assessments, and all associated Controls.

Facilitate key operational matters that are aligned to driving a strong employee culture and continuous improvement across all pillars of our business. Ensure an effective business operational risk framework is in place, considering key platforms across the Digital and Frontline portfolio. Liaise with groups within Digital Banking, ECRM, and Partners across the bank to ensure that the portfolio is compliant with policies, standards, and guidelines from a governance standpoint.

Partner with Business Controls to quarterback the Control execution and testing within the portfolio. Ensure strong oversight and procedures with all Records Management including, but not limited to vault management, records attestations, records assessments, and all associated Controls. Facilitate key operational matters that are aligned to driving a strong employee culture and continuous improvement across all pillars of our business.

Proactively build and maintain strong working partnerships with stakeholders at all levels across the organization. Collaborate with partners to drive outcome-focused initiatives, ensuring effective communication and alignment with business objectives. Define project requirements, establish working teams, track progress and bring projects to successful completion. Provide leadership with project status updates, feedback and appropriate reporting on key process-focused goals.

You can demonstrate work experience designing, implementing, and managing operational risk frameworks within a digital and frontline banking environment, ensuring compliance with internal and external policies, standards, and guidelines. You can demonstrate work experience in records management,…