Management Consultant

Job : 65034
Job Category: Human Resources
Division & Section: Solid Waste Management Services, SWM Business Services
Work Location: 19th Floor - Metro Hall, 55 John St., Toronto, ON
Job Type & Duration: Full-time, Permanent Vacancy
Salary Range: $ - $, TM1250, Wage Grade PTM3 Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 07-Aug-2026 to 28
- Aug-2026 HR Contact: Sandra Gianakas,
Division Contact: Thomas Plant,

The Solid Waste Management Services Division (SWMS) provides leadership to deliver innovative, sustainable, and customer-focused waste management solutions that adaptively respond to the unique and evolving needs of Toronto’s residents, businesses, and visitors. There are six sections within the division including the General Manager’s Office, Business Services, Transfer Station and Landfill Operations, Policy, Planning and Outreach, Infrastructure & Resource Management and Collections and Litter Operations.

A key strategic focus area for the division is “Innovation & Continuous Improvement” which is defined as “Encouraging innovation, creativity, new ideas, and feedback in support of identifying and pursuing opportunities that enhance, simplify, and/or improve our services and how we deliver them.”

The Strategy and Business Improvement (SBI) business unit is in the Business Services Section of the SWMS division. The unit is focused on service delivery in the following areas, strategic planning, business planning, continuous improvement, and business performance measurement. Staff in the unit will work on initiatives and engage with staff at all levels of the SWMS division.

What can you expect to do?

As a key member of Strategy and Business Improvement unit, you will play an important role in supporting the delivery of SWMS programs and services through leading and facilitating strategic and continuous improvement initiatives with divisional sections.

Reporting to the Manager, Strategy & Business Improvement, and leveraging your ability to provide actionable business insights that support informed decision-making you will collaborate on developing and maintaining the division’s strategic framework, including strategic planning, business planning, continuous improvement, and performance measurement functions.

Being highly experienced and comfortable collaborating, facilitating, consulting, and coordinating change across a complex and multi-stakeholder environment, will be vital to your success as a Management Consultant.

You will collaborate on the management of a divisional strategic planning framework at the divisional, section and business unit levels of the organization. As well as provide strategic advice on the further development of the framework including developing strategic plans in all business units in the SWMS division and collaborating on the design and development of a divisional performance measurement framework in order to measure success in achieving strategic and operational goals.

Utilizing your situational assessment and planning skills you will work closely with staff in the divisional sections providing a neutral facilitator role in leading continuous improvement initiatives with staff from all levels of the organization. Providing a collaborative environment in order to identify and implement change initiatives, you will support the teams throughout all phases of the change process to achieve sustainable results.

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Collaborates with the annual review of the division’s strategic framework through facilitated strategic plan sessions with Sections and Business Units
• Collaborates in managing the division’s business planning framework to ensure alignment between key Section priorities/initiatives and the division’s operating and capital budgets.
• Facilitates the development and implementation of continuous improvement initiatives and assigned projects involving multiple Sections within the division, and/or other divisions including operational coordination activities, alternative service…