Associate Manager, Consumer Strategy & Operations

About the Team:
The Canadian Door Dash Growth & Consumer team focuses on making Door Dash a more valuable and accessible part of consumers’ everyday lives. We identify opportunities to grow the business by improving affordability, strengthening the consumer experience, and solving marketplace challenges across consumers, merchants, and Dashers.

Our team partners across Restaurants, New Verticals, Legal, Product, Finance, and Operations to develop strategies that support sustainable growth across Canada.

About the Role
The Associate Manager role is for a self-motivated, curious, and ownership-minded individual who approaches problems through a customer-first lens. You will use data and market insights to identify growth opportunities, develop strategies, and drive cross-functional execution.

Your scope may include pricing and affordability, market-specific growth, consumer engagement and retention, and other high-priority strategic initiatives. Success will be measured by your ability to translate ambiguous problems into clear plans and deliver measurable business and customer outcomes.

What You'll Do

Pricing & Affordability:  Develop strategies across pricing, fees, promotions, and other value levers that balance customer affordability, growth, and sustainable economics.

Analysis & Reporting:  Analyze performance, build reporting and financial models, identify key trends, and translate insights into clear recommendations for leadership and XFN partners.

Market Growth & Initiatives:  Identify market-specific opportunities and lead high-impact growth initiatives from strategy and experimentation through execution and measurement.

Big Bets &

Innovation:  Identify emerging opportunities, test new ideas, and build scalable solutions that can unlock new sources of customer and business growth.

Cross-Functional Collaboration:

Partner with Marketing, Merchant, Dasher, Product, Finance, Analytics, and other teams to align priorities, remove blockers, and deliver measurable outcomes.

About You

You thrive as both a generalist and a specialist. You can develop an overarching strategy while diving deeply into specific customer, marketplace, and operational problems.

You are a self-starter with a bias toward action who excels in a fast-paced, evolving business environment.

You are comfortable with ambiguity and bring structure, organization, and focus to your work and cross-functional teams.

You are a structured problem solver who can identify root causes, develop hypotheses, size opportunities, and recommend practical solutions.

You combine analytical rigour with customer empathy and understand the trade-offs between affordability, growth, and business economics.

You can influence without direct authority, build alignment across teams, and push initiatives from recommendation through execution.

You are comfortable using SQL and AI tools to analyze data, building dashboards to track key metrics, and developing high-level financial models.

You have 4+ years of experience in strategy, operations, product, growth, analytics, investment banking, consulting, or a related field.

Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, Door Dash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$116,000 — $145,000 CAD

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