Organizational Change Management Specialist

At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry.

Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.

At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving.

Join FSRA and help us shape the future of regulation for generations to come!

Job Description:

* This is an 18-month fixed term position
* PURPOSE OF POSITION To provide senior level expertise and advisory services in compliance with strategies, programs, and policies specifically to drive high impact and strategic change management initiatives that focus on internal project change adoption within the FSRA Forward modernization program.

Works with information confidential to human resources and workforce planning across business and technical teams, providing advice, designing change strategies to build engagement, promote user readiness, and ensure smooth transitions across impacted areas of business.

KEY RESPONSIBILITIES Under the general direction of the Manager, Strategy & Governance, the position is responsible for:

Change Strategy & Execution Provides senior level advisory services to lead planning, policies, programs or services to enable internal change, focusing on business impact assessments, operational transformation and the people side of change through advisory services to senior management that guide the transition to successful adoption and integration of new systems, roles, and processes.

Conducts research, develops and supports the implementation of enterprise-wide change initiatives, including initiatives with confidential organizational design and/or people impacts.

Develops and delivers change management strategies, identifying change management impacts on the FSRA Forward modernization program incorporating strategies that ensure communication, training, and engagement plans align to project phases and milestones.

Conducts change impact assessments and stakeholder readiness activities across licensing, document management, communication, staff impacts and user operations.

Applies change management practices to initiatives involving confidential human capital considerations, ensuring confidentiality, discretion and alignment with enterprise priorities.

Develops and delivers training materials related to new processes (e.g., application intake, risk management, staff communications).Engagement & Communication Manages relationships providing technical consulting advice and guidance to internal and external stakeholders.

Develops messaging and materials that simplify the change narrative for internal teams and executive stakeholders.

Facilitates workshops, townhalls, project team engagement strategies and targeted change sessions to support staff awareness, feedback, and adoption.

Provides regular updates and briefings to program leadership, and FSRA executives on the status of change initiatives.

Tracks user readiness, adoption metrics, and resistance trends; adjust strategies based on feedback and observed impact.

Project Integration & Collaboration Participates in and/or provides project leadership, coordination related to the planning, research and introduction of change management initiatives, including engaging internal team members from HR and FSRA, as required.

Advises senior leadership on change strategies involving impacts of sensitive workforce or organizational structural changes, providing strategic senior advice and recommendations, as appropriate.

Partners with business leads, vendors, and project managers to ensure alignment of people-focused change activities with technical rollout and milestone plans.

Collaborates with cross-functional teams to embed change management strategies into project planning, governance, and delivery;
Ensures change activities are integrated with project timelines, deliverables, and stakeholder engagement strategies.

Maintains a robust measurement and evaluation process to ensure effectiveness of change initiatives;
Tracks user readiness, establishment of metrics, and resistance trends; adjust strategies based on feedback and observed impact;
Monitors the progress of change initiatives and making adjustments, as needed.

Maintains change-related documentation and ensure content is easily accessible via project repositories (e.g., SharePoint, Teams).Partners with business leads, vendors, and project managers to ensure alignment of change activities with…