Manager, Client segment

We are looking for candidates with strong technical expertise to fill this role. Below are the details of the position:

Location: Downtown Toronto (3 days onsite)

Duration: 12 - Month Contract

Work Hours: Monday–Friday, 9:00 AM–5:00 PM

We are seeking a strategic and results-driven Senior Manager, Client Segment Strategy & Execution to lead growth, engagement, and client experience strategies across priority client segments, including the Canadian Defence Community (CDC).

This role will serve as the enterprise lead and subject matter expert for assigned client segments, developing and executing strategies that drive client acquisition, engagement, retention, share of wallet, and overall business growth
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The successful candidate will combine client and market insights, strategic partnerships, analytics, financial acumen, and cross-functional leadership to develop differentiated value propositions and client experiences. This individual will also lead complex strategic initiatives, manage investments and budgets, and influence senior internal and external stakeholders to deliver measurable client and business outcomes.

• Own the strategic roadmap and growth plan for assigned client segments.
• Develop strategies to increase client acquisition, engagement, retention, share of wallet, and overall segment performance.
• Serve as the enterprise subject matter expert for assigned segments.
• Leverage client, market, competitive, and performance insights to identify growth opportunities.
• Develop differentiated value propositions and long-term segment strategies aligned with business priorities.

• Champion a client-centric approach by translating client, market, and performance insights into actionable strategies.
• Identify opportunities to improve client satisfaction, loyalty, engagement, and financial outcomes.
• Lead the development and delivery of differentiated client experiences in partnership with cross-functional teams.
• Use insights and analytics to inform investment priorities and strategic decisions.
• Lead complex, enterprise-level segment initiatives from strategy through execution.
• Establish effective governance, accountability, milestones, and performance measures.
• Coordinate cross-functional stakeholders to ensure alignment with strategic priorities and business objectives.
• Identify and manage program risks, dependencies, and execution challenges.
• Drive continuous improvement based on performance results and evolving client needs.

• Own segment performance management and measurement frameworks.
• Analyze KPIs, client metrics, financial results, and business performance to identify opportunities and risks.
• Translate complex data into actionable recommendations for senior leadership.
• Develop executive-level reporting, strategic recommendations, and business cases.
• Evaluate investments and initiatives based on measurable client and business outcomes.

• Develop and execute strategic partnership initiatives that support segment growth and business objectives.
• Identify opportunities to strengthen market presence and create mutual value through partnerships.
• Build and manage senior-level relationships with external partners and internal stakeholders.
• Influence enterprise alignment, investment, and executive support for strategic priorities.
• Act as a trusted advisor and segment expert across the organization.
• Own and manage segment budgets, investments, and resource allocation.
• Develop business cases and investment recommendations supporting strategic growth initiatives.
• Monitor financial performance, spending, and return on investment.
• Optimize resource allocation to maximize client, business, and partnership value.

• 8–10+ years of experience in client strategy, segment management, business strategy, strategic partnerships, business development, marketing strategy, or a related discipline.
• Proven experience developing and executing client or segment growth strategies
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• Strong expertise in client segmentation, acquisition, engagement,…