CRM Project Manager at Publicis

Drive project excellence as a CRM Project Manager with Publicis Canada, specializing in custom project management solutions. Collaborate across departments to enhance client experiences and ensure delivery.

In this role, you’ll manage CRM and customer lifecycle initiatives for Publicis Toronto. With a strong focus on cross-functional engagement, timeline management, and resource alignment, you will improve team prioritization in line with strategic objectives. Accurately track progress and oversee operational cadence for optimal stakeholder communication and project execution.

Key Responsibilities:

• Manage end-to-end CRM project initiatives, aligning resources and timelines

• Facilitate operational communication for stakeholder accountability

• Lead development of strategic initiatives and documentation

• Coordinate platform testing and enablement for new channels

• Maintain project agendas and action items for follow-ups

Requirements:

• Minimum 3 years in project management or campaign management

• Experience with cross-functional team initiatives

• Proficient in project management tools like JIRA or Workfront

• Strong communication skills, both written and verbal

• Familiarity with Agile processes preferred

Excel in project management, strategic planning, and cross-functional collaboration to enhance client interactions at Publicis Canada.
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