Staff Product Manager - Onboarding and Growth

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better.

We started in 2011 with one simple idea.

Make it easier for practitioners to access the products they trust so they can deliver better care.

We’re an industry-leading health technology company on a mission to help people get better.

We started in 2011 with one simple idea.

Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care.

Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements.

Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human.

Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for.

When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

We’re hiring a Staff Product Manager - Onboarding & Growth to help shape how practitioners discover, adopt, and realize value from Fullscript.

In this role, you’ll own critical parts of the practitioner journey, from sign‑up through first treatment plan and Assist activation, identifying opportunities to improve onboarding, accelerate activation, and drive long‑term engagement. This is a senior individual contributor role with broad scope and high autonomy. You’ll partner closely with Product, Design, Engineering, Data, and cross‑functional stakeholders to solve complex customer problems, define growth strategies, and deliver measurable business impact.

You’ll thrive in this role if you’re energized by ambiguity, enjoy building from first principles, and love using experimentation to create exceptional customer experiences.

• Define and execute the product strategy and roadmap for practitioner onboarding, activation, and early product adoption
• Own the end‑to‑end onboarding journey, from sign‑up through first treatment plan and Assist activation, identifying opportunities to reduce friction and accelerate time to value
• Design and deliver product‑led growth initiatives that improve activation, engagement, retention, and long‑term adoption
• Identify key customer journey pain points and use experimentation, behavioral data, and customer insights to drive measurable improvements
• Partner closely with Design, Engineering, Data, and cross‑functional stakeholders throughout discovery, delivery, and iteration
• Lead product discovery by translating ambiguous customer and business problems into clear priorities, roadmaps, and execution plans
• Define success metrics and use experimentation, analytics, and customer feedback to continuously optimize the onboarding experience
• Collaborate with Marketing, Customer Success, and Sales to create a seamless customer journey across product and go‑to‑market touchpoints
• Influence product strategy beyond a single roadmap by connecting practitioner needs, business goals, and platform opportunities
• Leverage AI tools to improve product discovery, delivery, and decision‑making, while partnering with AI‑focused teams to thoughtfully incorporate AI‑enabled experiences into practitioner onboarding

• 8+ years of Product Management experience, with a track record of leading complex, cross‑functional initiatives
• Significant experience owning SaaS onboarding, activation, or product‑led growth initiatives
• A strong understanding of customer journeys, funnels, behavioral data, experimentation, and growth metrics
• Demonstrated success improving activation, engagement, retention, or other key product outcomes through experimentation and iteration
• Experience partnering closely with Design, Engineering, Data, Marketing, and customer‑facing teams to deliver exceptional product experiences
• Strong product judgment and the ability to navigate ambiguity while…