Senior Business Transformation Specialist

At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry.

Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.

At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving.

Join FSRA and help us shape the future of regulation for generations to come!

Accountable for playing a key role in supporting transformation initiatives within the Market Conduct division, focusing on digital transformation, process improvement, and data-driven, risk-based decision making. This role is integral to driving high-impact transformation initiatives that modernize licensing solutions, enhance regulatory decision-making, and support organizational growth. Provides leadership to strategic planning and change management efforts, ensuring alignment with industry standards while maintaining compliance in a dynamic, regulated environment.

• Leads and executes business transformation projects with a focus on licensing solutions, regulatory processes, and compliance.
• Manages complex project components, ensuring alignment with organizational goals, regulatory frameworks, and timelines.
• Collaborates with internal teams, external vendors, and stakeholders to implement digital transformation and optimize processes.
• Resolves complex challenges and risks in transformation projects to ensure timely delivery and stakeholder satisfaction.
• Provides subject matter expertise on licensing legislative requirements and procedural changes to drive operational excellence.
• Serves as a key liaison between leadership, cross-functional teams, and external stakeholders, ensuring effective governance and communication.
• Oversees the comprehensive change management and communications processes ensuring appropriate strategies and the analysis of change risks are in place.
• Develops and refines policies and procedural updates to support business transformation and align with regulatory standards.
• Oversees corporate reporting by tracking milestones, outcomes, and overall project performance metrics.
• Leads cross-functional teams to address critical issues, implement new systems, and support strategic initiatives.
• Engages with industry stakeholders to align transformation efforts with emerging trends and regulatory requirements.

• Degree in accounting, finance, commerce, business administration, economics, mathematics, public policy or a comparable field, or equivalent experience.
• 5 years of experience in business transformation, process improvement, or regulatory compliance within regulated industries (e.g., insurance, health services, or financial sectors).
• Demonstrated expertise in applying project management principles and process improvement methodologies to lead large-scale transformation projects and manage cross-functional teams effectively.
• Experience managing vendor relationships and driving results in complex, regulated environments.
• Strong understanding of regulatory frameworks and their application in FSRA’s sectors.

• Proficient in designing and implementing transformation strategies, particularly in licensing operations and regulatory processes.
• Strong leadership capabilities, including managing senior-level relationships, guiding teams, and influencing key stakeholders to ensure alignment with business objectives.
• Deep knowledge of change management methodologies, with demonstrated ability to lead and navigate through organizational change in a…