Passenger Care Standards Senior Representative

Shape the future of travel by ensuring passenger care standards at the Greater Toronto Airports Authority. This hybrid role requires strategic oversight of accessibility compliance.

In this full-time position, report directly to the Manager of Passenger Care and ensure adherence to the Official Languages Act and accessibility regulations. Your impactful work will include collaborating with internal and external stakeholders, leading audits, and developing proactive customer service initiatives that enhance the passenger journey.

Key Responsibilities:

• Guide compliance initiatives for OLA and ATPDR

• Engage with legal and advocacy groups as necessary

• Oversee annual accessibility audits and reports

• Create programs focusing on passenger accessibility

• Monitor contractor performance to meet service standards

Requirements:

• Degree or diploma in a relevant field

• Strong English communication skills;
French is an asset

• Minimum 5 years in customer service management

• Experience in project development and execution

• Capacity to secure Transportation Security Clearance

This position is about making travel joyful and accessible for everyone at Toronto Pearson Airport.
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