Strategic Operations Manager for Customer Success

Join Tipalti as a Strategic Operations Manager focused on Customer Success and drive impactful analysis and process enhancements. Collaborate in a hybrid model to elevate customer experience and operational efficiency.

This role is designed for an experienced professional who will partner with leadership to craft insightful narratives from operational data. You will actively support customer-facing teams and refine processes for onboarding and renewals. Utilizing AI technologies, your contributions will help shape a more efficient organizational framework.

Key Responsibilities:

• Serve as a thought partner to leadership

• Conduct analytics for customer lifecycle performance

• Provide real-time support to customer teams

• Design process improvements in onboarding and service delivery

• Use automation tools to streamline workflows

Requirements:

• At least 8 years in Revenue or Business Operations

• Proficiency in SQL and Excel modeling

• Familiarity with Gainsight and Workato

• Strong stakeholder management expertise

• Experience in fast-paced SaaS environments preferred

Bring your innovative mindset to Tipalti and transform customer success operations.
#J-18808-Ljbffr