Business Analyst - CRM​/RFP

Infoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US, India, and Costa Rica, we blend technical depth with creative problem-solving to deliver measurable impact.

About the Job: We are looking for amid-to-senior-level Business Analyst who brings a strong blend of business acumen, analytical thinking, and stakeholder management expertise. The ideal candidate can quickly understand business processes, facilitate discussions with stakeholders at all levels, translate needs into actionable requirements,and contribute meaningfully to a variety of projects ranging from CRMinitiatives and technology implementations to operational improvements andenterprise transformation programs.

Office

Location:

Toronto

Employment Type: Permanent

Work Arrangement: Hybrid (2days in office per week)

Position Responsibilities:

• Partner with business stakeholders to
  elicit,analyze, document, and validate business and functional requirements
  .
• Conduct stakeholder interviews, discovery sessions,and workshops to understand business needs, pain points, workflows, and priorities.
• Translate business requirements into clear and structured
  business requirements, functional requirements, user stories, use cases, process flows, and acceptance criteria
  , as appropriate.
• Analyze
  current-state and future-state processes
  , identify gaps and improvement opportunities, and recommend practical solutions.
• Act as a key liaison between
  business stakeholders, technology teams, architects, developers, and other project participants
  to ensure common understanding of requirements.
• Facilitate requirement discussions and support clarification of requirements throughout the project lifecycle.
• Maintain requirements documentation andensure
  traceability from business needs through solution delivery
  .
• Support solution evaluation and validation toensure proposed solutions align with business requirements and expected outcomes.
• Participate in project meetings, solution discussions, demonstrations, and reviews, providing a strong business perspective.
• Identify and communicate
  business impacts,dependencies, risks, gaps, and issues
  to relevant stakeholders.
• Prepare clear project documentation, analysis,status updates, and
  weekly stakeholder reporting
  .
• Support business teams during solution validation,implementation, rollout, and adoption activities as required.
• Work effectively across changing projects and priorities while quickly developing an understanding of new business areasand processes.
• Support the current
  CRM platform evaluation and RFP initiative
  by gathering and consolidating business requirements.
• Interview business users to understand how existing systems are used and identify
  must-have and desired capabilities
  forthe future CRM platform.
• Participate in vendor presentations and solution demonstrations to assess alignment with documented business requirements.
• Support evaluation of CRM solutions by documenting
  strengths, gaps, pros/cons, and overall business fit
  .

Required Qualifications:

• Bachelor’s degree in Computer Science,Information Systems, Finance, or related field
  .
• 6+ years of experience as a
  Business Analyst
  supporting business and technology initiatives.
• Strong expertise in
  requirements elicitation, analysis, documentation, and validation
  .
• Experience conducting stakeholder interviews,workshops, and discovery sessions.
• Strong understanding of
  business process analysis, process mapping, gap analysis, and current/future-state assessment
  .
• Ability to translate complex business needs intoclear, actionable requirements for technology teams.
• Strong stakeholder management skills with the ability to work across business and technical teams.
• Experience creating structured BA documentation such as
  requirements, user stories, use cases, process flows, and acceptance criteria
  .
• Strong analytical and problem-solving capabilities with the ability to evaluate options and communicate recommendations.
• Experience using Jira, Azure Dev Ops, Confluence,Visio/Lucidchart, Microsoft Office Suite, reporting tools (PowerBI/Tableau), and CRM platforms such as Salesforce.
• Excellent verbal and written communication,documentation, facilitation, and presentation skills.
• Ability to work independently and effectively within a
  small, collaborative team
  .

Preferred Qualifications:

• Exposure to vendor evaluation or
  RFPprocesses
  .
• Experience supporting projects from requirements/discovery through
  implementation and rollout
  .

Salary Range: $80,000 to $90,000

CAD/ year

The final compensation offered will depend on local market conditions and geographic location, as well asjob-related factors such as the candidate’s knowledge, skills, qualifications,relevant experience, and education/training. Compensation may also include additional components such as benefits,…