Winter Intern - Operations Support Services

Job Description

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.

At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive years and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values:
Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

Position:

We are currently hiring an intern looking for a winter term position, January to April 2027 in our Toronto office.

Candidates must be enrolled in an undergraduate program and plan to return to school after completing the internship to be eligible to apply.

This is a full-time position requiring 37.5 hours per week, Monday through Friday. Candidates must be eligible to work full-time for the entire duration of the program.

The Operations Support Services Intern will support projects related to operational excellence, change management, communications, knowledge management, and learning & development. This role offers exposure to business transformation initiatives and cross-functional collaboration while helping improve processes and employee experiences across the organization.

Responsibilities:

• Contribute to the coordination and execution of Operations Support Services disciplines, including Knowledge Management, Change Management, Communications and Learning & Development by supporting team initiatives and corporate projects
• Support the delivery of operational excellence by contributing to process documentation, and continuous improvement initiatives
• Assist in executing change management activities, including preparing stakeholder communications, conducting impact assessments, and supporting readiness efforts
• Maintain and enhance knowledge management systems by organizing content, updating repositories and ensuring accessibility and relevance of operational resources
• Coordinate and support learning and development initiatives, helping with logistics, updating training materials, and tracking
• Provide operational support including coordinating activities, meetings, tasks, data analysis, and presentation materials.

Requirements:

• Currently enrolled in an undergraduate degree program in Business, Commerce, Communications, Human Resources, Organizational Development, Psychology, Information Management, Education, or a related field.
• Exceptional written and verbal communication skills to support internal messaging, documentation and stakeholder engagement
• Advanced proficiency in productivity and collaboration tools, including Microsoft 365, SharePoint and content management platforms (e.g., SharePoint)
• Review business processes to identify opportunities for improvement, including leveraging AI
• Project coordination skills with the ability to manage timelines, track deliverables, and support cross-functional initiatives
• Ability to synthesize complex information into accessible formats such as executive summaries, visuals aids, or training materials
• Creative thinking and design sensibility with experience using tools like Adobe Creative Suite, or similar platforms to support visual communications and learning content
• Professionalism and a collaborative attitude, with a strong sense of accountability and commitment to supporting…