Associate Director, Operational Resilience & BCM- Strategy

Job Description

The Enterprise Chief Controls Office (ECCO) is a centralized first line of defense group (1

LOD) with the goal of embedding a culture of risk ownership and operational excellence by elevating the control environment and driving consistency and quality of risk practices to minimize loss and regulatory sanction, drive cost efficiencies, and accelerate execution to enable growth. The Operational Resilience and Business Continuity Management (BCM) team provide leadership in designing and implementing strategic vision, long-term operational model, roadmap and program governance across our platforms in the 1

LOD. Working in partnership with platform and business unit Operational Resilience, BCM and Incident Management teams, this central team drives an enterprise-wide strategy to strengthen first line capabilities by driving consistent risk and control practices, embedding resilience into the way we lead, operate and respond to disruption while enabling critical business outcomes. The team is integral in evolving the operating model, governance, and relationship to other resilience risk areas, serving as a single first-line voice to unify, standardize and elevate Resilience capabilities in alignment with ECCO's mandate to embed risk ownership and operational excellence across the organization.

• Support development and execution of the multi-year operational resilience and BCM strategic program roadmap across enterprise platforms
• Assist in establishing program governance structures, milestones, and maturity models aligned with regulatory and business objectives
• Track and report on program progress and maturity progression across assigned platforms and business units
• Research and evaluate emerging industry best practices in operational resilience and BCM
• Support participation in industry platforms and professional organizations to inform program enhancements
• Collaborate with platforms, business functions, and Operational Resilience & BCM teams to support strategic program execution and stakeholder alignment
• Support communication of resilience strategy, maturity progression, and program outcomes to senior management and key stakeholders
• Identify and recommend strategic adjustments to address emerging operational risks and evolving business priorities

• 10-12 years of experience in Operational Resilience, Business Continuity Management, or Non-Financial Risk within large, complex financial institutions, with demonstrated experience supporting transformation and strategic uplift initiatives
• Proven capability in designing and implementing enterprise-wide resilience and BCM frameworks, including strategic roadmaps, maturity models, and transformation programs
• Demonstrated experience researching and evaluating industry best practices and translating external benchmarks into organizational strategy
• Strong understanding of global regulatory requirements related to BCM, Operational Resilience, disaster recovery, and incident management
• Excellent written and verbal communication skills with the ability to articulate strategic concepts to senior management and cross-functional partners
• Strong analytical skills with experience tracking metrics, measuring maturity progression, and reporting on strategic program outcomes

• MBA, FRM, CFA, CBCI, DRI International
• Experience establishing enterprise monitoring, reporting, and metrics frameworks for BCM outcomes and compliance
• Proven ability to work effectively with cross-functional and cross-platform teams on BCM initiatives
• Familiarity with BCM tools, platforms, and technology solutions that enhance execution and reporting

• A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and mentoring opportunities
• The ability to make a lasting impact and drive organizational resilience across one of Canada's leading financial institutions
• Work in a dynamic, collaborative, and high-performing team within the Enterprise Chief Controls Office
• Opportunities to influence strategic decisions at the enterprise level
• Flexible work/life balance options and a progressive, inclusive workplace culture

• Business Process Design, Decision Making, Financial Risk Management (FRM), Operational Risks, Risk Control, Risk Management, Teamwork

BAY WELLINGTON TOWER, 181 BAY ST:

TORONTO

Toronto

Canada

37.5

Full time

GROUP RISK MANAGEMENT

Regular

Salaried

Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse…