Channel Manager

Position: Channel Performance Manager at Scotiabank
Elevate client relationships as the Channel Performance Manager at Scotiabank in Toronto. This role emphasizes data analysis and performance metrics to optimize banking systems and service delivery.

As a Channel Performance Manager, you will drive a customer-focused culture and utilize performance monitoring to identify areas for improvement. Collaborating with analytics and technology teams, you will develop insightful dashboards that inform senior leadership's decision-making. This role also involves facilitating project initiation and ensuring initiatives are grounded in data-driven insights.

Key Responsibilities:

• Champion a customer-focused culture across bank channels

• Track and analyze performance metrics to identify gaps

• Develop intuitive dashboards for sales outcomes visibility

• Create business cases for performance improvement initiatives

• Drive stakeholder alignment for new project intake

Requirements:

• Bachelor’s degree in Business or related field

• 5+ years in business analytics or sales operations

• Proficient in data visualization tools like Power BI

• Experience with CRM systems is an asset

• French proficiency is a plus

Leverage your skills in analytics and project management to enhance Scotiabank's performance landscape.
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