Fraud Operations Analyst

Payments Canada, 800-350 Albert Street, Ottawa, Ontario, Canada •

Posted Thursday, August 27, 2026 at 4:00 AM | Expires Saturday, September 12, 2026 at 3:59 AM

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2025 alone, our systems cleared approximately $103 trillion or $411.9 billion every business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star:

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and saferfor Canada? Join us today!

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose!

Reporting to the Manager, RTR Payment System Operations, the Fraud Operations Analyst is responsible and accountable for executing defined operational processes and procedures related to the RTR and NPFS (National Payment Fraud System) while exercising good judgement and managing risk to the enterprise risk tolerance. The Operations Analyst is an important subject matter expert on the RTR operations, providing system monitoring, analysis and recommendations based on their expertise and research.

Responsibilities of the Fraud Operations Analyst are but not limited to:

• Perform in depth research and analysis in support of projects and other related work items to provide advice and recommendations to RTR Payments System Management.
• Provide a business interface between RTR Operations, Technical System Operators and Support teams and other external stakeholders, ensuring that issues impacting Participants or Payments Canada are identified, constructive questioning of business, operational and policy implications is completed and resolutions analyzed.
• Develop a strong understanding of Payments Canada’s by-laws, rules and standards to ensure operational excellence.
• Conduct research to promptly respond to public inquiries related to payments and Payments Canada rules and standards.
• Contribute to the continual improvement of the RTR System Operations team by proactively identifying, documenting and sharing process improvement opportunities.
• Execute the operations, monitoring, and oversight of RTR business processes and activities.
• Participating in on-call schedule for Operational Support of all RTR operational incidents and events.
• Work closely with the RTR Payments System Operations (RPOC) team to ensure smooth service delivery.
• Support small, cross-functional teams to support the coordination and execution of operational projects and annual initiatives.

• Assist internal Payments Canada teams responsible for delivery of the Quarterly Operational Health report and other related reports, including innovating and improving on the depth and quality of the team’s reporting for various internal and external audiences.
• Interface with and provide timely, accurate information to various corporate reporting teams…