Team Leader , Managed Services Automation Consultant

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #Team Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

We are seeking a Senior Manager to lead and accelerate the automation transformation across our combined Managed Services (MS) organization. This role is critical to building a resilient, highly scalable managed operations business capable of serving customers well beyond our strategic top‑tier accounts.

You will define and drive the next phase of our Managed Services evolution—strengthening MSP frameworks, industrializing operations, and embedding automation at scale.

• Lead a multidisciplinary team responsible for quality engineering, automation assurance, AI validation, operational readiness, and continuous improvement focused on identifying the highest‑risk operational activities that reduce human error and drive quick improvements within the business, fostering a culture of innovation, accountability, collaboration, and continuous improvement.
• A strong grasp of modern AI paradigms, including building agentic systems that can perform autonomous diagnostics and prescriptive repair. This requires hands‑on knowledge of Large Language Models (LLMs) like Gemini (or equivalent) for tasks such as natural language interaction and code generation.
• Own and drive the end‑to‑end Managed Services automation program, taking it to the next level
• Map key MS processes and functions into Service Now workflows to enable automation and scale
• Lead the rationalization and cleanup of observability capabilities across the MS portfolio
• Prioritize and sequence near‑term and mid‑term initiatives that measurably reduce Sev 1 and Sev 2 incidents
• Develop and communicate automation value realization and benefits cases, including for Cornerstone and related initiatives
• Lead and mentor a high‑performing team of MS process and tooling experts
• Partner & collaborate closely with Engineering, Product Management, Operations, Service Delivery, Cybersecurity, Architecture, and Vendor partners to ensure quality is embedded throughout the service lifecycle.
• Strategic and innovative thinking
• Strong business and operational acumen
• Exceptional leadership and team‑building capabilities
• Executive presence and communication skills
• Customer‑centric decision‑making
• Collaboration and influence across organizational boundaries
• Data‑driven problem solving
• Ability to lead through ambiguity and change
• A passion for quality, operational excellence, and continuous improvement

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Engineering, or equivalent practical experience.
• 7+ years of experience in software engineering, quality engineering, automation development, Dev Ops, platform operations, or related technology disciplines.
• 3+ years of experience leading technical teams in software development, quality assurance, automation engineering, managed services, or operational support environments.
• Must have a thorough understanding of current IT operations, including change management processes, common causes of failures, and existing…