Lead Consultant, Salesforce Change Management

Role Overview

Our consulting customer is seeking a Lead Consultant, Salesforce Change Management to support a major Salesforce FSC and Agentforce transformation for their end client, a large financial services organization. Discovery is complete and the change strategy has been drafted — the consultant will execute the plan, drive day-to-day change activities, and build next-phase deliverables. This role is Toronto-based with hybrid expectations (2–3 days per week in the Toronto office).

Key Responsibilities

• Execute the Salesforce FSC + Agentforce change management plan developed during discovery

• Partner closely with Toronto-based stakeholder groups across North America

• Lead communications strategy, daily comms, and change tactics

• Manage stakeholder engagement and the change champion network

• Oversee training strategy and guide the training content developer

• Support curriculum design, UAT coordination, and adoption success metrics

• Deliver change execution across multiple persona groups (hundreds of users)

• Support FSC migration and Agentforce automation rollout

• Collaborate with cross-functional delivery teams and program leadership

Ideal Background

• Strong Salesforce change management experience (FSC preferred)

• Experience delivering enterprise-scale change programs

• Background in financial services or asset management is an asset

• Comfortable leading comms, training, stakeholder engagement, and adoption strategy

• Ability to operate in a hybrid Toronto-based environment

Engagement Details

• Start: September 1 (ideal)

• Duration: Through end of March (approx. 7 months)

• Conversion: Strong preference to convert to full-time with consulting company

• Travel: Some North American travel may be required